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User Product Experience Manager
2 weeks ago
**Responsibilities**:
About the Team The team aims to maintain product stability and security, simplicity, and ease of use; effectively support business growth and multi-business balance; and help TikTok become a comprehensive platform that connects people, content, and services. Responsibilities: - Responsible for the user experience of TikTok product, collaborating with the team to identify experience issues, develop optimization plans and strategies, and drive implementation in collaboration with core teams such as product, R&D, and algorithms. - Based on upstream product strategy iterations, product feature updates, and related rule updates within the business segment, proactively identify and address potential experience issues. - Establish good cooperative relationships and collaboration mechanisms with internal teams and external partners, promptly identify, follow up on, and drive the resolution of user requests related to product features. - Combine business needs with user feedback research and collection to analyze genuine user needs. - Regularly review rules/products/strategies related to user experience, monitor overall experience data, assess experience levels, and promptly identify existing experience issues.
**Qualifications**:
Minimum Qualifications: - Bachelor's degree or above, with more than three years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills. - Empathy for user feedback and pain points, with good logical thinking and decomposition skills - Strong cross-functional coordination and collaboration skills, goal-oriented mindset, proactive in driving problem resolution and improvement. Preferred Qualifications: - Experience working across multiple locations and timezones within global organizations. - Project management (PMO) experience preferred.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
