Global User Experience Manager

2 days ago


Singapore beBeeOperations Full time $80,000 - $120,000
Senior Operations Lead

About the Role:

We are seeking a seasoned Senior Operations Lead to lead our remote support team in managing global user feedback and complaints. This position is based in Singapore.

Key Responsibilities:

  • Manage an overseas BPO team to deliver high-quality support for external users and internal stakeholders in the livestreaming business.
  • Develop and optimize standard operating procedures (SOPs) for handling payment disputes, content moderation, and withdrawal delays.
  • Monitor user withdrawals and ensure compliance with anti-fraud measures.
  • Provide training to the team on handling sensitive operational issues, including user conflicts and cultural differences.
  • Collaborate with product teams to drive improvements based on user insights, particularly in features such as party games and voice rooms.

Requirements:

  • Bachelor's degree in Management, Business, E-commerce, or a related field.
  • 3 years' experience in user operations or customer support, including remote support team management.
  • Strong knowledge of content moderation and withdrawal risk control in social platforms.
  • Prior experience in managing overseas BPO teams is preferred.
  • Fluency in English, with flexibility to work shifts covering MENA and SEA time zones.

Why this Role Matters:

This role plays a critical part in ensuring our users have a positive experience with our platform. If you're passionate about delivering exceptional support and leading high-performing teams, we'd love to hear from you.


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