Customer Success Software Engineer

3 days ago


Singapore TUNITY TECHNOLOGIES PTE. LTD. Full time $4,000 - $6,000

Position Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/she is to be highly knowledgeable and skilled in all aspects of Tunity’s product architecture, showcasing individual expertise in software and adept knowledge of its integration with hardware. Acting as the technical contact point for our clients, he/she ensures a seamless and cohesive experience of service support for our clients.


Key Responsibilities:

  • Product Expertise: Develop a deep understanding of Tunity's products, from software to hardware, to provide comprehensive support across our product and solution suite.
  • Software Support: Provide expert software support, resolving issues swiftly at the root cause to maintain high levels of client satisfaction.
  • Maintenance Management: Implement and manage software maintenance processes, actively monitoring and analysing activities to identify improvement areas, and managing preventative maintenance schedules.
  • Solution Maintenance: Oversee the ongoing maintenance of software and platform solutions, ensuring they are current, optimized, and operating effectively within the client's infrastructure.
  • Hardware Liaison: Collaborate closely with the hardware team, addressing hardware-related concerns, and providing timely resolutions to clients.
  • Client Communication: Work in tandem with Customer Success Specialists in client engagements and communications, such as guiding clients on resolution processes, conducting training, participating in and contributing to client meetings, etc.
  • Documentation and Analysis: Create and maintain technical documentation, conduct regular system performance and cost analysis, and prepare reports that inform strategic decisions.
  • Technical Assessments and Implementation: Lead in-depth technical reviews and strategically recommend solutions to address client change requests, ensuring optimal outcomes and seamless integration of modifications. Implement and perform coding of the approved solution.


Qualifications:

  • Tertiary qualification in Computer Science, Information System, Computer Engineering or a related field.
  • At least 3 years of professional experience as a developer
  • Proficiency in back-end development using Entity Framework, C#, .NET Core, .NET Framework, MS SQL, and RESTful Web API.
  • Proficiency in front-end development using Angular 2+.
  • Solid understanding of databases, both SQL and NoSQL.
  • Experience with version control systems (e.g., Git).
  • Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.
  • Knowledge of Single sign-on (SSO) (e.g Microsoft Entra ID, AWS IAM) via SAML/OAuth is a plus.
  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.
  • Experience in Inventory Management System, Warehouse Management System and SAP is a plus.
  • Excellent problem-solving and communication skills.
  • Ability to work effectively in a collaborative team environment.


  • Singapore DynaTrace Software GmbH Full time

    As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the...


  • Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full time

    Mendix Technologies is seeking a skilled Technical Lead to join its Customer Support team. This role plays a crucial part in delivering exceptional customer success by providing advanced troubleshooting, debugging, and solutions for complex technical issues escalated to the final tier of Support.As a bridge between Customer Support and R&D, you'll partner...


  • Singapore This Is An IT Support Group Full time

    Position Overview:Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/she is to be highly knowledgeable and skilled in all aspects of Tunity’s product architecture, showcasing individual expertise in software and adept knowledge of its integration with hardware. Acting as the technical...


  • Singapore Boon Software Full time

    Senior IT Software Engineer – Shape the Future of Technology with Symphony Are you an innovative and driven IT professional with a passion for creating impactful solutions? Join our visionary team at Boon Software and play a key role in shaping the future of technology through Symphony, our cutting-edge software platform. Requirements: Diploma/degree in...


  • Singapore GLINTS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTitle: Customer Success EngineerLocation: Singapore/ WestPermResponsibilities: Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues. Collaborate with customers to understand technical needs, provide support, and recommend solutions. Lead the implementation of video...

  • Software Engineer

    4 weeks ago


    Singapore ACHIEVE SUCCESS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Design and configure CRM forms, views, dashboards, and workflows. Create solution designs to address client business, interface and performance requirements. Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions that include MS CRM, third-party integrations, and customizations. ...


  • Singapore NUCLEUS SOFTWARE SOLUTIONS PTE LTD Full time

    About the RoleWe are seeking an experienced and skilled Chief Software Engineering Manager to join our team at NUCLEUS SOFTWARE SOLUTIONS PTE LTD. The successful candidate will be responsible for leading the development of complex software applications, managing a team of engineers, and ensuring the delivery of high-quality solutions.The ideal candidate will...

  • Process engineer

    3 weeks ago


    Singapore The Chemical Engineer Full time

    Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...


  • Singapore ST ENGINEERING IDIRECT (APAC) PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities Ensuring TAC tickets and resolve customer technical complaints within stipulated TTR (Time to Resolve) SLA Update/handle tickets in ticketing system as per TAC handbook, respond to incoming emails, calls, and web requests from customer in a timely manner Execute and lead service interventions such as system...


  • Singapore ACHIEVE SUCCESS PTE. LTD. Full time

    Achieve Success PTE. LTD. is seeking an experienced Embedded Software Engineer to join our team in Singapore.Job DescriptionAs an Embedded Software Engineer at Achieve Success PTE. LTD., you will be responsible for designing, developing, and maintaining software applications on embedded platforms using C++ on QNX, VxWorks, and Embedded Linux.You will work...


  • Singapore NUCLEUS SOFTWARE SOLUTIONS PTE LTD Full time

    Job OverviewNucleus Software Solutions PTE LTD is seeking an experienced Senior Software Engineer to join our team. This role involves designing and implementing workflows for Enterprise solutions using IBM Case Manager, FileNet, and other related technologies.About the RoleThis position requires a strong understanding of software development life cycles,...


  • Singapore EF SOFTWARE PTE. LTD. Full time

    About EF SOFTWARE PTE. LTD.We are a leading provider of comprehensive software products and solutions, driven by our philosophy of providing the best service to our customers through innovation, technology, and teamwork.Job OverviewThis is an exciting opportunity for a skilled Senior Software Engineer to join our team and contribute to the development of...


  • Singapore GLINTS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTitle: Customer Success EngineerLocation: Singapore/ WestIndustry: TechPermResponsibilities: Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues. Collaborate with customers to understand technical needs, provide support, and recommend solutions. Lead the...


  • Singapore THE SOFTWARE PRACTICE PTE. LTD. Full time

    About The JobWe are seeking a highly skilled Senior Mobile Software Engineer to join our team at THE SOFTWARE PRACTICE PTE. LTD. in Singapore.The successful candidate will have expertise in React Native and a proven track record of designing, developing, and maintaining high-quality mobile applications.


  • Singapore This Is An IT Support Group Full time

    Description We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People. We're fiercely passionate, love...


  • Singapore VANGUARD SOFTWARE PTE. LTD. Full time

    About Vanguard Software PTE. LTD.We are a dynamic software development company that delivers high-quality solutions to our clients.Job Title: Senior Software Quality EngineerSalary: SGD 8,500 - 11,000 per monthJob Description:As a Senior Software Quality Engineer at Vanguard Software PTE. LTD., you will be responsible for ensuring the quality and efficiency...


  • Singapore ARCTERA OPERATIONS LIMITED SINGAPORE BRANCH Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Success Engineer Lead to join our team at Arctera Operations Limited Singapore Branch.About the RoleThis is an exceptional opportunity to take on a leadership role in delivering outstanding customer success for our clients. As a Customer Success Engineer Lead, you will be responsible for...


  • Singapore ACHIEVE SUCCESS PTE. LTD. Full time

    Are you a seasoned software development professional looking for a new challenge? ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD is seeking a highly skilled Senior Software Development Engineer to join our team. As a key member of our engineering team, you will play a crucial role in designing, developing, and delivering high-quality software applications that meet...


  • Singapore ST ENGINEERING IDIRECT (APAC) PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Engineer to join our team at ST Engineering iDirect (APAC) PTE. LTD.About the Role:The successful candidate will be responsible for ensuring timely resolution of customer technical complaints, managing tickets in our ticketing system, and executing service interventions such as system upgrades...


  • Singapore Red Hat Asia-Pacific PTE LTD Full time

    Customer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...