Client Delivery Lead

3 weeks ago

Singapore NCS Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Telco+, is a joint initiative (created as a new Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS’ expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.

The Client Delivery Lead ensures quality delivery of projects by Telco+ to our clients. He/she will support projects across the (1) Communications (Comms) and (2) Media, Entertainment & Technology (MET) sectors within Telco+. He/she will partner with the Client Service Leads of the two sectors, to bring together Telco+ offerings to solve the key clients’ most critical business needs and bring value-added services to ensure they succeed. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.

What will you do?

You will act as the single point of contact for the key client on all project delivery and managed services delivery matters, for areas in your care. Beyond projects and operational delivery matters, you are also expected to:

  • Develop business opportunities to solve the client’s problems;
  • Ideate solutions using technology and process changes;
  • Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
  • Support the presales solutioning process, to ensure proposed solutions are feasible and deliverable within the project parameters & available resources
  • Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
  • Account for the delivery services of the client’s account and be involved in the delivery of the programs that you are responsible for.
The ideal candidate should possess:
  • Minimum 15 years of experience leading complex and large-scale system integration projects, providing consultancy to telecommunications.
  • Possess broad business acumen and deep industry knowledge and can use this knowledge to develop/enhance client relationships.
  • Proven track record in assuming overall responsibility and managing multi-million dollars projects in a key client industry
  • Process ‘hands-on’ knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.
  • Ability to lead and develop long-term relationship with customers during business development and project delivery
  • Deep experience in Professional Services organization setup, especially in driving client engagements and delivering projects.
  • Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
  • Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast-moving organisation with constant transformation to stay market relevant.
  • Degree in Engineering, Computer Science or a related discipline

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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