Engagement Delivery Lead
6 days ago
The Delivery Lead role with AI&A team will be instrumental in leading and maintaining strong customer relationships across all Data deliverables, while enhancing our delivery governance to ensure customer satisfaction.
Key Responsibilities
- Serves as a senior liaison for delivery into government and banking services across Singapore, responsible for ensuring quality of delivery
- Working closely with the EPL/EDL/PDLs to improve delivery governance and operational metrics.
- Establishes and builds relationships with appropriate peers at Client side. Manage delivery expectations to exhibit exceptional experience to clients.
- Drives account penetration through Cognizant's services, capabilities, solutions, accelerator through continuation and extension of existing programs.
- Involving the right stakeholders from Cognizant to make sure that the engagement objectives are met.
- Service Improvement initiatives through automation of certain redundant tasks
- Supervising a team responsible for planning and implementation
- Working with the clients (Vice Presidents and CIOs) and meeting their objectives through the course of the engagement
Required Qualifications
- 9 years’ experience in handling large delivery engagements preferably across Banking and Financial Services.
- Excellent presentation and written communications skills
- Strong analytical and negotiation skills
- Ability to work independently to manage the whole program and respective stakeholders and projects.
- Ability to take ownership for key projects’ timelines, deliverables, budget and metrics.
- Project/strategic planning and business background with understanding of assigned areas of responsibility.
- Extensive experience with global delivery model
- Excellent client management, relationship building and escalation management skills.
- Grooming engagement leads / project managers.
Preferred Qualifications
- Bachelor’s Degree
- Strong exposure to SDLC and Agile/DevOps methodologies
- Customer facing experience with strong hands-on background in Data
- Extensive hands-on experience in handling large organization wide applications transformational programs preferred.
- Prior experience in handling RFP response
- Understanding of CMMi processes and best practices
Tell employers what skills you have
Negotiation
CMMI
Management Skills
Ability To Work Independently
Customer Relationships
Escalation Management
SDLC
Written Communications
JIRA
Planning and Implementation
Banking
Customer Satisfaction
Project Delivery
Financial Services
Vice Presidents
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