Customer Service Manager/ Excutive

2 weeks ago


Singapore ACM PLASTIC PTE. LTD. Full time $1,800 - $4,500

Responsibilities:

  • Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
  • Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
  • Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
  • Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
  • Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
  • Review and refresh key performance indicators (KPIs) on internal team and external partners.
  • Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
  • Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

  • Diploma /Degree/Professional certificate in a related field preferred.
  • 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
  • Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.


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