Customer Service Manager/ Excutive
2 weeks ago
Responsibilities:
- Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
- Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
- Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
- Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
- Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
- Review and refresh key performance indicators (KPIs) on internal team and external partners.
- Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
- Ensure adherence to compliance and regulatory requirements in order processing.
Requirements:
- Diploma/Degree/Professional certificate in a related field preferred.
- 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
- Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
Tell employers what skills you have
Negotiation
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Inventory
Administration
Compliance
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Regulatory Requirements
Customer Service
Customer Service Experience
-
Executive, customer service
3 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Operations Excutive
2 days ago
Singapore PANDATEC (PTE. LTD.) Full timeRoles & ResponsibilitiesJob Description & RequirementsOperations Excutive Working hour: 9:00am to 6:00pm (Monday-Friday) 5 working days per week; 10 days annual leave; 10 days medical leave; 1 day leave for brithday;Job Scope: Arranging logistics and sample delivery: Ensuring that samples are delivered to clients or project sites on time and securely...
-
Operations Excutive
21 hours ago
Singapore PANDATEC (PTE. LTD.) Full timeRoles & ResponsibilitiesJob Description & RequirementsOperations Excutive Working hour: 9:00am to 6:00pm (Monday-Friday) 5 working days per week; 10 days annual leave; 10 days medical leave; 1 day leave for brithday;Job Scope: Arranging logistics and sample delivery: Ensuring that samples are delivered to clients or project sites on time and securely...
-
Customer Service Manager/ Excutive
2 weeks ago
Singapore ACM PLASTIC PTE. LTD. Full time $1,800 - $4,500Responsibilities: Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to. Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is...
-
Customer Service Excutive
3 days ago
Singapore V MEDICAL AESTHETICS (DHOBY GHAUT) PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails) Create connections to potential clients from provided leads and sources through phone calls Send reminders to clients for upcoming appointments Prepare monthly sales conversion reportRequirements ...
-
Customer Service Excutive
2 weeks ago
Singapore V MEDICAL AESTHETICS (DHOBY GHAUT) PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails) Create connections to potential clients from provided leads and sources through phone calls Send reminders to clients for upcoming appointments Prepare monthly sales conversion reportRequirements ...
-
customer service manager
2 days ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
-
customer service manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...
-
Singapore This is an IT support group Full timeResponsibilities: Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to. Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary....
-
Customer Service and Sales Representative
2 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...
-
Customer Service Excutive
1 week ago
Singapore This is an IT support group Full timeResponsibilities Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)Create connections to potential clients from provided leads and sources through phone calls Send reminders to clients for upcoming appointments Prepare monthly sales conversion report Requirements Ability to work independently...
-
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
-
Customer Service
2 months ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
-
Sales & Service Associate
2 weeks ago
Singapore Marriott Customer Engagement Centre Full time $2,680COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...
-
Customer service executive
1 week ago
Singapore Woodlands Transport Service Pte Ltd Full timeResponsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...
-
Customer service executive
4 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
-
Customer Service Representative
2 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Reservation Associate at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer service and maximizing revenue opportunities.
-
Customer Service Manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeAt TOP ONE SERVICE PTE. LTD., we are seeking a seasoned Customer Service Manager to spearhead our operations and drive excellence in service delivery.About the RoleThe successful candidate will be responsible for coordinating with our supervisor and clients to ensure top-notch service delivery. This includes developing and reviewing operation plans to...
-
customer service manager
2 weeks ago
Singapore TOP ONE SERVICE PTE. LTD. Full time $3,800 - $4,600Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery) Ensure cleaning teams adhere to safety measures to during cleaning operation Assist in budget planning for cleaning operations Review daily cleaning job...
-
Customer Service Representative
2 weeks ago
Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full timeJob OverviewA Customer Service Representative role at Reliance Service Management PTE. LTD. is now available. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.Key Responsibilities:We are seeking a highly skilled individual who can take orders from guests, serve food and...