Customer Service Manager/ Excutive

2 weeks ago


Singapore ACM PLASTIC PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
  • Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
  • Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
  • Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
  • Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
  • Review and refresh key performance indicators (KPIs) on internal team and external partners.
  • Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
  • Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

  • Diploma/Degree/Professional certificate in a related field preferred.
  • 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
  • Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
  • Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Tell employers what skills you have

Negotiation
Microsoft Office
Microsoft Excel
Customer Experience
Customer Support
Interpersonal Skills
Inventory
Administration
Compliance
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Regulatory Requirements
Customer Service
Customer Service Experience

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