Manager, Guest Relations

Manager, Guest Relations | Fico Restaurant
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Manager, Guest Relations | Fico Restaurant
role at
The Lo & Behold Group
Manager, Guest Relations | Fico Restaurant
2 days ago Be among the first 25 applicants
Join to apply for the
Manager, Guest Relations | Fico Restaurant
role at
The Lo & Behold Group
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Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.
Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.
You'll be in-charge of:
Leading and executing operations to achieve daily targets
Building and maintaining relationships with guests
Attending to guest feedbacks or complaints
Ensuring roster is efficiently planned and develop manning guide according to manpower budget
Identifying training needs and training plans tighten the competency gap
Petty cash and banking transactions
Facility management of the outlet
Supporting the ways of business development
Conducting training and develop SOPs
What to expect:
Direct transport in to restaurant from Bedok MRT Station
5 day work week
Join a dynamic, young and fun loving service team
Excellent team culture and a defined career growth plan to develop yourself
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here. Click on Apply or send your CV via Whatsapp to .
Should your application progress to the next stage, we will be in contact to arrange for an interview.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Restaurants
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