VP, Problem

Overview This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department. The role is to strategically lead incident retrospective / problem management operations and other SRE activities related to maintenance management, including availability, performance, change management, monitoring, capacity planning, and solutions derived from emergency response. The Team Lead ensures retrospective activities are orchestrated effectively while promoting a blameless culture in line with SRE principles. Responsibilities Mentor the team in the seamless facilitation & conduct of root cause analysis (RCA) activities from end to end Lead the facilitation for high-severity incidents liaising with top/senior management and keeping them updated Prime focal point for presenting in the RCA Forum, Tech Risk Forum and other senior management meetings to report updates on retrospective findings & action plans Absorb new technology rapidly & apply effectively Communicate well with technical & non-technical colleagues Work to a high standard with agreed timescales Undertake any other tasks or duties as reasonably requested by supervisor or senior management Do resource management to ensure problem management activities are carried out effectively and efficiently Provide platforms and channels to ensure stakeholders are kept updated on results of retrospectives and RCA activities Able to demonstrate authority in the problem management calls Point of contact for assigned incidents of higher severity (from incident retrospective calls to Management Report documentation and publishing)Take accountability for initiatives on enhancement activities related to SRE as a result of retrospectives Collaborates with Engineering Teams within SRE and with LOBs on enabling activities as part of preventive measures Requirements Minimum 15 years of process improvement / RCA exposure & involvement leading discussions as a problem manager or incident commander, preferably in the Technology & Operations space Experience with JIRA, Confluence, Jenkins, Nexus, SonarQube, Bitbucket, S3, Cloud Computing Good exposure to logging & monitoring tools like Dynatrace, Prometheus, Grafana, ELK/ELK Stack In-depth understanding of Incident & Problem Management functions & activities (hardware- & software-related)Work with stakeholders & command centre in troubleshooting, escalating & solutioning critical site incidents Identify recurring system/ application issues & collaborate with cloud, infra teams, product development, vendors & other stakeholders Maintain accurate documentation of incidents including impact details, timelines, and mitigation/resolution steps Strong verbal & written communication skills, especially effective documentation Minimum 10+ years of software development or technical support or operations experience Basic knowledge of Linux, AIX, Solaris and Windows Exposure to Enterprise databases (e.g., Oracle, SQL Server, MariaDB, MongoDB & Sybase)Knowledge of systems & multi-tier application & network troubleshooting Essential knowledge & awareness of Public/Private/Hybrid cloud solutions Job Information Primary Location: Singapore-DBS Asia Hub Job: Technology Schedule: Regular Job Type: Full-time Job Posting: Oct 7, 2025, 10:17:56 PM Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Banking, Financial Services, and Investment Banking We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr