Divisional director
4 days ago
AUREUS GROUP PTE. LTD. Divisional Director Islandwide Full Time Senior Management 5 years exp Customer Service, Education and Training, Sales / Retail $5,000 to $7,000 Monthly Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer. Mission of the Position The mission for this role is primarily on the three key pillars of achieving significant business and revenue growth, increasing customer satisfaction levels, as well as increasing employee satisfaction levels. The Divisional Director has the responsibility of creating scalable sales strategies and systems to significantly optimize the growth of the Aureus centres under him/her. This role requires a highly self-motivated individual, who will be responsible for cross-departmental coordination within the company to meet the company’s goals. Customer and employee satisfaction are critical pillars to the organisation’s success, and therefore the Divisional Director will be delivering training/retraining and mentorship programs, performance enhancement and event/marketing campaigns, to maximise the overall growth productivity of the centres around these pillars. Key Responsibilities: Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders. Onboarding Training: Delivering a thorough and comprehensive onboarding program for new team members, focusing on excellent customer service, best sales practices, centre etiquette, and Aureus-assigned values. Incorporate roleplays for adaptability, ensure timely completion of specialized training, and foster a deep understanding of the company's mission, vision, and values for cultural alignment. Training and Mentorship: Delivering retraining and mentorship programmes for underperforming team members, addressing individual needs as assigned by Aureus. Ensure effective on-the-job mentoring to help them reach LTH and customer satisfaction targets. Utilization Optimization: Optimizing front desk efficiency during free periods for increased productivity, utilizing non-peak hours to enhance product knowledge and communication skills. Enhance Centre Experience: Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. Sales and Growth: Ensuring team success through daily outbound sales calls, meeting monthly assigned targets. Adhere to follow-up processes for open leads, handle incoming calls and emails promptly and professionally, and actively contribute to sales activities and events for effective lead generation and conversions. Roster and Schedule: Efficiently handling staffing adjustments by reallocating shifts or filling in on off-days to maintain business continuity in response to staff absences, including managing staff leave approvals. Workplace Culture and Etiquette: Promoting a positive work environment aligned with company values. Develop strategies to boost morale, address challenges, and organize staff welfare events with the goal of reaching a target employee satisfaction index score. Customer Relationship Management: Recognizing the GM role extends beyond immediate interactions, to focus on enhancing the lifetime value of customers through effective CRM strategies. Ensure customer retention through adept problem-solving and maintaining high service standards among team members, with the goal of reaching a target customer satisfaction index score. Communication and Transparency: Ensuring consistent and aligned communications with the company's core values across all channels. Conduct regular huddles and town halls for transparent communication across team layers, including regular reporting of feedback completion rates. Aureus Curriculum System: Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives. Documentation and Reporting: Tracking and reporting team evaluations, development, and improvement plans. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management. Key Accountabilities: Revenue and Growth: Ensure that LTH remains within the specified target range for sustainable growth. Accelerate revenue growth and attain the goals of the centre(s). Optimize and maintain a target Revenue Per Unit. Employee Satisfaction: Cultivate a positive workplace culture that motivates employee engagement in company and centre activities, with the goal of achieving a strong participation rate. Promote ongoing enhancement of staff satisfaction through comprehensive feedback mechanisms. Ensure a well-organized and efficient schedule that fully covers shifts for team members. Customer Satisfaction: Elevate customer loyalty and satisfaction, gauged by NPS metrics to be provided. Reduce the per-student Available Makeup Minutes (AMM) to achieve a more efficient utilization without exceeding established limits. Strive to accumulate positive reviews monthly for each centre. Ensure a high retention rate while minimizing the withdrawal rate. Hiring Criteria: The applicant should have a minimum of 5 years of experience in both management and the retail industry. The applicant should demonstrate a proven ability to cultivate and maintain a positive divisional culture within their previous work experience. The successful applicant must be flexible and available to work on weekends. The applicant should possess a track record of successful sales leadership, demonstrating the ability to drive and achieve sales targets. We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations. Strong verbal and written communication skills are essential for effective collaboration and leadership. The applicant should exhibit a customer-centric approach in their work, prioritizing customer satisfaction and engagement. The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards. Perks and Packages: Gross Salary of $5000 - $7000 monthly + incentives Medical and Insurance Coverage Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves In-House Learning, Development, and Training are provided Professional Career Development Opportunities Complimentary Music Lessons Vibrant and Supportive Company Culture Work Equipment including IT Devices and Digital Softwares are provided #J-18808-Ljbffr
-
Divisional Director
3 days ago
Singapore AUREUS GROUP PTE. LTD. Full timeRoles & ResponsibilitiesCompany DescriptionFounded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business...
-
Divisional Director
3 months ago
Singapore AUREUS GROUP PTE. LTD. Full timeRoles & ResponsibilitiesCompany DescriptionFounded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business...
-
Divisional Director
1 week ago
Singapore AUREUS GROUP PTE. LTD. Full timeOverviewAureus Group PTE. LTD., a leading music education provider in Singapore, seeks an experienced Divisional Director to drive business growth and excellence. With a proven track record of success in the retail industry, you will be responsible for creating scalable sales strategies, optimizing centre performance, and fostering a positive work...
-
Strategic Operations Director
2 weeks ago
Singapore SANMINA-SCI SYSTEMS SINGAPORE PTE. LTD. Full timeOverviewWe are seeking a highly experienced Strategic Operations Director to lead our finance team in SANMINA-SCI SYSTEMS SINGAPORE PTE. LTD.Salary: SGD 12,000 - 18,000 per month (Estimated Annual Salary: SGD 144,000 - 216,000)Job Description:The Strategic Operations Director will oversee the management of staff and ensure the optimum performance of the...
-
Singapore Abbott Full timeAbout the RoleAbbott is seeking an experienced Global Market Access Director to lead our Established Pharmaceuticals Division's market access strategy in the APAC region.Job DescriptionKey Responsibilities:Leverage your expertise in pharmaceutical policies and regulations to develop integrated pricing and access strategies.Collaborate with cross-functional...
-
Divisional director, business
1 month ago
Singapore Sentosa Development Corporation & Subsidiaries Full timeOverall Job Purpose: This is a Group Director portfolio overseeing 4 departments: Events, Sales, Investment and Experience Design. Lead the Division to plan, design and develop Sentosa as an attractive destination to drive business outcomes. This includes leveraging investments to build Sentosa’s destination narrative, curating the island’s experience...
-
Senior Market Access Director APAC
3 weeks ago
Singapore Abbott Full timeWe are seeking a highly experienced Senior Market Access Director to lead our team in the Asia Pacific region.The successful candidate will have at least 15 years of experience in the pharmaceutical and healthcare industries, with expertise in Regulatory Affairs, Market Access, Policy or Governmental Affairs. Product launch experience and project management...
-
Business Development Director
2 weeks ago
Singapore CLEARSK HEALTHCARE PTE. LTD. Full timeJob Description:We are seeking a highly skilled Business Development Director to lead our China operations. As a key member of our team, you will be responsible for driving business growth and expansion in this strategic market.About Us:CLEARSK HEALTHCARE PTE. LTD. is a leading healthcare company dedicated to providing innovative solutions to our customers....
-
Executive assistant to director
4 weeks ago
Singapore RECRUITPEDIA PTE. LTD. Full timeOur client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Executive Assistant, in hopes of developing the current high performing Secretary team. They are located in the Central area – easily accessible.Duties of Executive Assistant:Manage Directors’ schedules efficiently.Draft various...
-
Assistant manager
4 weeks ago
Singapore MDIS Pte Ltd Full timeAssistant Manager / Manager, Administration (Academic Computing and Information Services) (NIE) ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE) The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the...
-
Assistant manager
1 month ago
Singapore MDIS Pte Ltd Full timeABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE) The National Institute of Education (NIE), Singapore , is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership...
-
Singapore Agency For Science, Technology And Research Full timeThe Deputy Chief Executive Corporate (DCEC) Office (DCECO) oversees the A*STAR Corporate Group Divisions, comprising Corporate Communications, Corporate Group Planning (CGP) Directorate, Digital Transformation and Innovation, Enterprise Risk Management Office, Finance, Human Resource, Information Technology Shared Services, Legal, Leadership &...
-
Singapore Agency For Science, Technology And Research Full timeThe Deputy Chief Executive Corporate (DCEC) Office (DCECO) oversees the A*STAR Corporate Group Divisions, comprising Corporate Communications, Corporate Group Planning (CGP) Directorate, Digital Transformation and Innovation, Enterprise Risk Management Office, Finance, Human Resource, Information Technology Shared Services, Legal, Leadership &...
-
Singapore Agency For Science, Technology And Research Full timeThe Deputy Chief Executive Corporate (DCEC) Office (DCECO) oversees the A*STAR Corporate Group Divisions, comprising Corporate Communications, Corporate Group Planning (CGP) Directorate, Digital Transformation and Innovation, Enterprise Risk Management Office, Finance, Human Resource, Information Technology Shared Services, Legal, Leadership &...
-
Assistant manager
1 month ago
Singapore Nanyang Technological University Full timeAssistant Manager / Manager, Administration (Academic Computing and Information Services) (NIE) Apply locations NTU Main Campus, Singapore Time Type Full time Posted on Posted 2 Days Ago Job Requisition ID R00018394 ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE) The National Institute of Education (NIE), Singapore , is Singapore’s national teacher...
-
Assistant director
3 weeks ago
Singapore This Is An IT Support Group Full timeAssistant Director (Transformation): Supports the Deputy Director in executing PA’s C2030 Implementation Plan, focusing on operational excellence, process improvements, and project delivery. Assists in the management of various transformation initiatives, ensuring alignment with strategic objectives, and providing coordination across workstreams and PA...
-
Senior assistant director
1 month ago
Singapore Agency For Science, Technology And Research Full timeSenior Assistant Director / Assistant Director / Manager / Senior Manager (Policy Directorate) JOB DESCRIPTION A*STAR directs and undertakes mission-oriented research to transform Singapore into a knowledge-based and innovation-driven economy. As the think-tank of A*STAR, the Planning and Policy Division (PPD) coordinates A*STAR's strategic planning and...
-
Senior Assistant Director
7 days ago
Singapore Agency for Science, Technology and Research (A*STAR) Full timeSenior Assistant Director / Assistant Director / Manager / Senior Manager (Policy Directorate)JOB DESCRIPTION A*STAR directs and undertakes mission-oriented research to transform Singapore into a knowledge-based and innovation-driven economy. As the think-tank of A*STAR, the Planning and Policy Division (PPD) coordinates A*STAR's strategic planning and...
-
Singapore Nanyang Technological University Full timeAssistant Manager / Manager, Administration (Academic Computing and Information Services) (NIE)Apply locations NTU Main Campus, Singapore Time Type Full time Posted on Posted 2 Days Ago Job Requisition ID R00018394ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)The National Institute of Education (NIE), Singapore , is Singapore’s national teacher education...
-
Assistant Manager
2 months ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)The National Institute of Education (NIE), Singapore, is Singapore's national teacher education institute and we are proud to be an integral part of the nation's education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development...
