Customer service executive
1 week ago
Customer Service Specialist Job Responsibilities: Key focal point in coordinating customer’s logistical needs and interfacing with operation. Good understanding of customer’s business model and operational program. Attain good knowledge of the terminal's infrastructure and facilities. Maintain a high-quality service level to all parties. Manage the customer’s expectations. Handle customer’s complaints or inquiries. Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation. Orders creation for executing operations into the stock accounting system. Communicate effectively with the Operations Department Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation. Attend to changes and amendments required by customers (including after office hours). Attend to and troubleshoot issues or problems raised by Operations (including after office hours). Assist with any re-documentation. Prepare picking list. Prepares updates and monitors stock and orders in the system. Co-ordinates the daily operations activities Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection. Ensure data integrity for all inventory transactions updated in the system. Liaison between clients and warehouse staff on all goods receipts and goods release. Arranging and monitoring of goods collection and delivery. Perform system inventory reconciliation, weekly cycle count and stock-take. Ensure relevant documents are generated for all updates of activities and rates in the system Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions Prompt response to queries and ensure proper follow-up for any outstanding queries Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers. Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time Compliance with ISO, GMP/GDP Guidelines Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management Any other tasks/projects assigned by the immediate manager. Invoicing Assist with weekly and monthly invoice generation Assist with generating and checking the accuracy of invoicing report On-time Administration of Billing and Reporting to customers Reporting Assist with generating required monthly KPI reports Assist with Customers' weekly and monthly reporting Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time #J-18808-Ljbffr
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Customer service executive
2 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer service executive
3 days ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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customer service
3 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
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Customer Service/Operation Executive
3 weeks ago
Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full timeKey Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...
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Customer Service
3 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
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Customer Service Representative
2 weeks ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Customer service executive
2 weeks ago
Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full timeJob Title: Customer Service Executive General Description The Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must...
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Customer service executive
6 days ago
Singapore CPO PTE. LTD. Full timeCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service...
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Customer service executive
2 weeks ago
Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full timeCustomer Service Executive Industry: IT Hardware, Networking Hardware Employment Type: Full time Working Hours: Mon-Fri, 9am-6pm Reporting To: Sales Director The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to...
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Customer Service Executive
6 months ago
Singapore CPO PTE. LTD. Full timeRoles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...
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Customer relationship executive
6 days ago
Singapore HARMONY NEW ENERGY AUTO SERVICE Full timeJob Title: Customer Relationship Executive - BYD / Denza Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty claims. Troubleshoot and resolve...
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Customer service manager
2 weeks ago
Singapore RMS MARINE & OFFSHORE SERVICE Full timeROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...
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Customer service executive
2 weeks ago
Singapore GAN TECK KAR INVESTMENTS PTE LTD Full timeJob Highlights Immediate Hiring Free staff meals In-house gym facility Short walking distance from Tuas Link MRT Job Responsibilities Prepare sales orders, delivery orders, invoices and other necessary documents Attend to customers queries with prompt and professional service Ensure timely execution of customers’ orders Communicate with customers via...
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Customer Service Executive
3 weeks ago
Singapore HLN RUBBER PRODUCTS PTE. LTD. Full timeRoles & ResponsibilitiesJob Objectives/Job Summary:As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer...
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Customer Services Executive
3 weeks ago
Singapore ONEPIP (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionWe are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Customer Services Executive to join our transactional team.Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off when...
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Customer Service Executive
3 weeks ago
Singapore SEVEN SEAS MARITIME SERVICES (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Service Executive is responsible and accountable for (but not limited to) the following:-* Handling of all customer's (master/manager/owner or third party) invoicing process.* Maintain system integrity regarding supply orders* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies*...
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Customer Service Executive
1 week ago
Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service ExecutiveIT Hardware, Networking Hardware,Full timeMon-Fri, 9am-6pmReporting to the Sales DirectorThe Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the...
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Customer service executive
7 days ago
Singapore Aventir Group Pte Ltd Full timePosition: Customer Service ExecutiveLocation: Changi RegionWorking Hours: 5 days/week, 9:00 AM - 6:00 PMBus Access: Convenient routes from Bedok, Tampines, Hougang, Sengkang via Pasir Ris About the Role: We are seeking a motivated and proactive Customer Service Executive to join our CS Department. Reporting to the Team Manager, you’ll be an essential part...
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Customer Service Executive
2 months ago
Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full timeRoles & ResponsibilitiesJob Description & RequirementsAs the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also...
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Customer Service Executive
3 weeks ago
Singapore SCAN GLOBAL LOGISTICS (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with...