Customer success manager
6 days ago
Company description: ST Engineering Info-Security Pte Ltd Job description:ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U. S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments. Cyber business area An industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers. Committed to building up competencies of cybersecurity professionals to support the growing demand, our Cybersecurity Academy has certified and trained more than 2000 cybersecurity professionals in more than 150 organisations. We continue to innovate through our Research Lab, Strategic Technology Centre, and Engineering Centres and develop future-ready cybersecurity solutions that position us at the forefront of the dynamic digital economy. Find out more: We are looking for a Customer Success Manager who is responsible for monitoring and managing the delivery of Managed Security Services . You shall establish and sustain close engagement with key stakeholders and follow through any issues and service improvement opportunities highlighted at service review meetings with internal cross functional teams. Responsibilities: Passion and drive for making customers happy and successful Builds and maintains a trusted advisor status partnership with the SOC and other cross functional team providing the MSS service Contributes to regular service improvement reviews with internal teams and recommend service improvement plans Work with Project Managers when required and assists the customer in facilitating the co-ordination of any work required (upgrades, replacements and fixes) Acts as a point of contact for service escalations by the clients Acts as the interface for escalations between the Client and SOC and other cross functional teams through to resolution and attends any escalation meetings if required Ensure that appropriate Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery Interpretation of security incidents to actionable items and to make recommendations to customers Requirements: Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001 and etc. Excellent team, relationship building skills Strong presentation and communication skills Experience in handing customer queries tactfully, ensure customer satisfaction, retentions and engagement. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Singapore ORANGE GUM PTE LTD Full timeSenior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...
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Customer Success Manager
1 week ago
Singapore Zendesk Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...
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Customer Success Manager
2 weeks ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeCustomer Success Manager Job Description The Customer Success Manager will be responsible for leading our customer success team, ensuring high service quality, and meeting service-level agreements (SLAs). Key responsibilities include:Directly manage and develop the Customer Success team, fostering a high-performance environment.Implement...
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Manager of Customer Success
2 weeks ago
Singapore ORANGE GUM PTE LTD Full timeRoles & ResponsibilitiesAbout UsOrange Gum, as part of the Soprano Design Group, has over 20 years of experience in the development and provision of world leading mobile messaging and wireless application infrastructure. With a vision to make mobile messaging relevant and valuable to business, Soprano Design has developed a wide range of enterprise ready...
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Manager, Customer Success
2 weeks ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.At...
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Customer success manager
1 week ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
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Customer Success Manager
4 weeks ago
Singapore PST Full timeJob Title: Customer Success ManagerAt PST, we are seeking a highly skilled and experienced Customer Success Manager to join our team. This is a unique opportunity to work with a leading company in the customs data and software industry.Key Responsibilities:Develop and Maintain Strong Relationships: Build and maintain strong relationships with key clients,...
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Customer Success Manager
2 weeks ago
Singapore ELEVANDI LIMITED Full timeUnlock Your Potential as a Customer Success Manager at ELEVANDI LIMITEDElevandi Limited is a leading innovator in FinTech, connecting the world for impactful innovation. We're looking for a motivated and organized individual to join our Customer Success team and play a pivotal role in our commercial process.As a Customer Success Manager, you will engage with...
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Customer Success Manager
1 month ago
Singapore Novo Recruitment Solutions Pte Ltd Full timeJob Title: Customer Success ExecutiveWe are seeking a highly motivated and organized Customer Success Executive to join our team at Novo Recruitment Solutions Pte Ltd. As a key member of our operations team, you will be responsible for ensuring that customer orders are processed efficiently and effectively.Key Responsibilities:Order Processing: Ensure that...
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Customer Success Manager
2 weeks ago
Singapore ELEVANDI LIMITED Full timeRoles & ResponsibilitiesFounded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our...
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Customer success manager
4 days ago
Singapore JobStreet Full timeCompany Description SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years. Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company...
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Customer success manager
1 week ago
Singapore Kiln Full timePermanent Full-time - Singapore, Hong Kong or Tokyo As our first APAC Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, helping them get...
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Customer Success Manager
2 weeks ago
Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full timeRoles & ResponsibilitiesJob ResponsibilitiesTeam Management Directly manage and develop the Customer Success team, fostering a high-performance environment. Collaborate with HR for efficient staff recruitment. Review staff performance and identify training needs. Ensure high team productivity with an reasonable manpower budgetOperation Management ...
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Senior customer success manager
1 day ago
Singapore ADOBE SYSTEMS PTE. LTD. Full timeThe Opportunity The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers...
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Senior Customer Success Manager
1 day ago
Singapore ADOBE SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesThe OpportunityThe Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately...
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Customer success manager
6 days ago
Singapore Forter Inc. Full timeAbout the role: The Customer Success department is the backbone of everything Forter does, and as Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in...
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Director, customer success
1 week ago
Singapore V V TECHNOLOGY PTE. LTD. Full timeDesign, execute, and continuously optimize customer success strategies for the company in Southeast Asia to ensure customer satisfaction and retention meet the expected goals. Responsible for building and managing the customer success team. Develop and implement customer training plans to help customers better understand and use the products, thereby...
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Customer Success Strategist
1 week ago
Singapore Red Hat Asia-Pacific PTE LTD Full timeCustomer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...
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Assistant Customer Success Manager
2 weeks ago
Singapore ELEVANDI LIMITED Full timeRoles & ResponsibilitiesFounded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our...
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Customer success manager, legal
6 days ago
Singapore Refinitiv Full timeCustomer Success Manager, Legal Customer Success Manager, Legal Do you enjoy maximising customer benefits from Legal Solutions? We are seeking a Customer Success Manager (CSM), responsible for supporting Thomson Reuters growth by maximising the benefits customers receive from investment in a new solution, Co-Counsel Core. Based in Singapore, this is a...