Customer success manager
2 months ago
Permanent Full-time - Singapore, Hong Kong or Tokyo As our first APAC Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, helping them get the most out of Kiln's products and services. Responsibilities are likely to include: Understand our client’s technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time. Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider. Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization. Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals. Requirements: 6+ years’ experience in B2 B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries. Japanese and English language skills. Excellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders. Strong analytical and problem-solving skills. Familiarity with CRM software and data analysis tools. An understanding of blockchain technology and its application in different use-cases. Ability to work independently in a fast-paced and evolving environment. Nice-to-have: Additional language skills in Mandarin. Technical / Engineering background. Experience in a fast-growing, early-stage company. Experience working in the Web3 / crypto / blockchain industry. About Kiln: Kiln is the leading digital asset rewards management platform , enabling institutional customers to earn rewards on their digital assets, or to white-label earning functionality into their products. Our platform is API-first and enables fully automated validators, rewards, and data and commission management. With over $8.6 billion crypto assets being programmatically staked , Kiln has a particularly strong track record on Ethereum as we run more than 4% of the network; this includes 43,000+ active validators with 0 slashing events. The team is made up of over 80 ecosystem enthusiasts formerly at Google, Circle, Ledger, Chainalysis, and other leading technology and cryptocurrency companies. Join Kiln and help us make the web more secure, stable, decentralized, and fair How Kiln will support you: A fast-paced, no bureaucratic work environment Equity Share Options in the business: if Kiln succeeds, we all succeed Competitive Salary Unlimited holiday Flexible remote working Choose your IT equipment Contribution to Internet bills Significant personal development and tech conf budget Your interview process: Recruiter Interview (45 min) Take-home test ( 2 hours) Technical Interview (60 min) Core Values Interview (45 min) Founders Interview (30 min) Offer Please note that we are not sponsoring visas for persons without work authorization in Singapore, Hong Kong or Japan. This role is specifically for employees (no B2 B or contractors) based in Singapore, Hong Kong or Japan. Thank you #J-18808-Ljbffr
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Executive, customer service
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Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Success Manager
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Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
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Customer Success Manager
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Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
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Customer Success Manager
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Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full timeRoles & ResponsibilitiesPerformance of Duties1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.1.2 The Employee shall perform the following duties, including but not limited...
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Customer Success Manager
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Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full timeRoles & ResponsibilitiesPerformance of Duties1.1 The Employee shall serve the Company as Customer Success Manager or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience.1.2 The Employee shall perform the following duties, including but not limited...
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Customer Success Manager
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Customer success manager
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Singapore Darktrace Full timeDarktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...
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Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
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Customer Success Manager
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Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeEstimated Salary: SGD 60,000 - SGD 80,000 per annumAbout The RoleThe Supreme HR Advisory Pte. Ltd. is seeking an experienced Customer Success Manager to join our team in Singapore.Job DescriptionWe are looking for a skilled and results-driven individual who can develop new partnerships and maintain relationships with existing partners in the Home Appliances...
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Customer success manager
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Customer Success Manager
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Customer Success Manager
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Singapore Promapp Full timeAbout Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
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