Executive (Means Testing), MinLaw Services Centre

7 days ago

Singapore Ministry of Law, Singapore Full time

Overview Executive (Means Testing), MinLaw Services Centre 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Assess applicants’ financial circumstances to determine eligibility for legal assistance, including civil legal aid and criminal defence aid. This role requires empathy, discretion, and strong interpersonal skills when engaging with individuals facing challenging life circumstances. Support a range of customer service functions such as managing callback requests, responding to live chat enquiries, and assisting with backend processing. You may also contribute to projects that enhance service delivery and operational efficiency. What We Are Looking For Key Competencies Manage cases end-to-end, ensuring timely, accurate, and citizen-centric service Uphold service standards through quality assurance checks and feedback mechanisms Develop and implement service-related policies aligned with organisational goals Drive service improvements through project participation and inter-team collaboration Leverage systems and digital tools to support streamlined operations and data accuracy Contribute to the development and refinement of Standard Operating Procedures (SOPs)Personal Traits / Work Experience Strong communication and interpersonal skills with a high level of empathy Comfortable engaging with members of the public from diverse backgrounds Resourceful and analytical, with sound judgment in problem-solving Adaptable and able to manage multiple priorities in a dynamic environment Team-oriented with a proactive and collaborative work ethic Prior experience in frontline service, case handling, or project work is advantageous Familiarity with system-based workflows, CRM tools, or AI applications will be a plus Competent in Microsoft Office and comfortable with technology-enabled processes Fluent in English; proficiency in a second language or dialect is beneficial Successful candidates will be offered a 1-year contract, in the first instance. Seniority level Not Applicable Employment type Full-time Job function Customer Service Industries Government Administration #J-18808-Ljbffr

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