Customer Service Officer

1 day ago

Singapore GMP Group Full time

Customer Service Officer / Agent | Up to $3000 & $5000 Joining Bonus | Changi Working Date & Time: 6 days, Rotating Shift Working Location: Changi Airport Terminals (Transport provided for staff working midnight)Job Responsibilities Lead and oversee daily operations to ensure smooth passenger handling and service excellence. Guide, train, and motivate staff while maintaining high standards in service, grooming, and discipline. Ensure compliance with safety, security, and SOPs from airlines, airport authorities, and the company. Support Duty Manager in team deployment and operational needs. Greet, check in, and assist passengers—including those with special needs—ensuring a smooth departure experience. Provide customer service in premium lounges, handle meet‐and‐greet duties, buffet setups, and basic system transactions. Communicate professionally with passengers and team members, delivering a warm and efficient service experience. Job Requirements Able to work in rotating shifts and weekends. Able to communicate effectively with international passengers, with strong communication and customer interaction skills. Pleasant with a cheerful disposition and good interpersonal skills. Team player in a fast‐paced environment. Independent and able to multi‐task. Able to prioritize tasks effectively to ensure important tasks are completed on time. We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr

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