Enterprise customer success manager
21 hours ago
About us At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. About you You're an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that's internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You're ready for a challenge and aren't afraid to try new ideas. About this role The Enterprise CSM owns the customer's post-sale journey; onboarding and enabling customers to ensure a positive experience as well as identifying opportunities for renewals, cross sales opportunities and upsells. Using a range of supporting technologies (e.g., Salesforce, Gainsight) you will have a cadence in place to regularly meet with your cross-functional colleagues including the sales team. What you'll be doing Proactively own and manage the success of a portfolio of enterprise-level Udemy Business customers Develop individual success plans for each customer to ensure Udemy Business adoption, expansion, and loyalty across your portfolio of customers Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business Build and maintain trusted advisor relationships at the executive level Partner with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations. Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements What you'll have While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: 5-8 years of B2 B Saa S customer success, account management, consulting, and/or sales experience working with large, enterprise-level accounts Experience developing strategies to increase adoption of technology solutions Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.) Superior project and time management skills; excellent attention to detail Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together About Your Skills: Account Strategy: The CSM embodies a proactive and growth-oriented mindset, exemplifying a consultative approach that is deeply rooted in achieving tangible results. They actively source internal and external resources and build relationships to achieve the goals of the accounts. They craft and execute strategies that not only anticipate clients’ current and future needs but also drive sustained business growth. Account Management: The CSM continuously exemplifies an unwavering commitment to excellence that goes beyond the tactical aspects of account management. They are architects of success, orchestrating a symphony of stakeholder relationships, change management strategies, and seamless alignment with the customer journey. Risk Management: The CSM embodies a proactive stance towards risk management. They take ownership with a 'no excuses' mindset, demonstrating full accountability in identifying early risk triggers within accounts. Renewals Management: Demonstrating a complete sense of ownership, our CSMs demonstrate a proactive approach to ensure a smooth and transparent transition of all renewals within their portfolio. Advocacy: CSM demonstrates continued focus on nurturing strong relationships with customers from Program Manager to Exec Sponsors, with the goal to turn these connections into enthusiastic advocates for both Udemy's product and services. Governance: The Customer Success Manager (CSM) proactively takes ownership of and autonomously executes all administrative and compliance aspects of their role. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy: We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs? At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. About our APAC region When you join Udemy in our Asia Pacific (APAC) region, you'll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey. Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. #J-18808-Ljbffr
-
Enterprise customer success manager
2 hours ago
Singapore WORKATO PTE. LTD. Full timeResponsibilities We are growing our Enterprise CS team and looking to add an exceptionalEnterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our...
-
Enterprise customer success manager
4 days ago
Singapore WORKATO PTE. LTD. Full timeResponsibilities We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager . In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in...
-
Enterprise customer success manager
2 weeks ago
Singapore Datadog Full timeAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also...
-
Enterprise customer success manager
2 hours ago
Singapore Udemy Full timeAbout us At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and...
-
Enterprise Customer Success Leader
2 weeks ago
Singapore Datadog Full timeAbout This RoleAs an Enterprise Customer Success Manager at Datadog, you will play a critical role in driving the growth and success of our largest and most strategic customers. You will be responsible for proactively building strong relationships with customers, identifying opportunities for growth, and advocating for their needs internally.Your Key...
-
Enterprise customer success manager
21 hours ago
Singapore Workato Full timeAbout Workato Workato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud...
-
Enterprise customer success manager
4 days ago
Singapore Workato Full timeAbout Workato Workato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud...
-
Enterprise customer success manager
5 days ago
Singapore This Is An IT Support Group Full timeAbout Workato Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're...
-
Enterprise customer success manager
2 hours ago
Singapore Workato Full timeAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to...
-
Enterprise customer success manager
2 hours ago
Singapore Workato Full timeAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to...
-
Customer Success Manager
3 weeks ago
Singapore ORANGE GUM PTE LTD Full timeSenior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...
-
Manager of Customer Success
3 weeks ago
Singapore ORANGE GUM PTE LTD Full timeRoles & ResponsibilitiesAbout UsOrange Gum, as part of the Soprano Design Group, has over 20 years of experience in the development and provision of world leading mobile messaging and wireless application infrastructure. With a vision to make mobile messaging relevant and valuable to business, Soprano Design has developed a wide range of enterprise ready...
-
Customer success manager
2 weeks ago
Singapore Cymulate Inc. Full timeWhat you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...
-
Customer success manager
2 hours ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...
-
Customer success manager
5 days ago
Singapore This Is An IT Support Group Full timeMake Your Mark Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and Euro Next, we strive to bring the highest level of service to everything we do. Our team is made up...
-
Customer success manager
2 hours ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success Manager X0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
-
Customer success manager
2 hours ago
Singapore X0PA AI Pte Ltd Full timeCustomer Success ManagerX0 PA AI is an Artificial Intelligence Software as a Service (Saa S) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our...
-
Customer Success Strategist
2 weeks ago
Singapore Red Hat Asia-Pacific PTE LTD Full timeCustomer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...
-
Singapore Braze Full timeBraze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.We are seeking a highly skilled Customer Success Manager II to join our team and help drive growth and loyalty for our clients.In this role, you will take on a hybrid of Enterprise and Scale accounts, largely focused on accounts in Thailand,...
-
Senior/manager, customer success
1 week ago
Singapore Hubble.Build Full timeWhat you will be doing: You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise...
