Lead solutions consultant

15 hours ago


Singapore SPRINKLR SINGAPORE PTE. LTD. Full time

Job Description Sprinklr is looking for an experienced Lead Senior Solutions Consultant who will partner with Sales on our enterprise and mid-market accounts. Lead Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers. As a Lead Senior Solutions Consultant, you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems. Job Requirements Fluency in Korean and English (Mandatory) Act as key contact in creation, presentation, demonstration, and maintenance of content specific to sales efforts. Prepare and execute the sales processes including Technical Discovery, Live Demonstrations, Technical Validation, Pilot seeding, and Hand-over to services. Coordinate and manage customer communications for all technical related aspects. Liaise with the Product and Implementation teams for technical validation, roadmap, and account vision alignment. Work directly with customers to educate them on the full functionality of the Sprinklr platform. Participate in meetings with the sales team to understand prospects' current and future states, identify a fit for Sprinklr in their business, and answer questions about our products and services. Collaborate in account strategy. Perform live demonstrations. Conduct hands-on workshops. Assist sales team in creating responses to RFIs and RFPs from major clients and prospects. Frequent travel and participation in industry events and customer-facing meetings. Skills & Competencies You’ve got 5+ years of experience in a presales role at a Saa S company. You are incredibly smart and have a desire to keep up with aggressive training schedules and maintain up-to-date Sprinklr product certifications. You’ve been successful in selling value for customer care, service, CCaa S, and Contact Centre. You’re familiar with Omni-channel engagement, Contact Centre (Voice and Digital), Conversational AI, WFM, Speech Analytics & Automated Quality Management, Case Management, and CRM. You’re methodical and meticulous in your approach, preparation, and execution. You have expertise in the CCaa S / Customer Service industries (strongly preferred). #J-18808-Ljbffr



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