Application Support Analyst

3 days ago


Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

Job Requirement 1-3 yrs of Technical / Application Support experience on multi technology platforms ITIL v3/v4 certification and strong service-oriented experience / background preferred. Knowledge and understanding of IT industry environment and business needs Experience in dealing with 3rd party vendor or client for support Proven experience supporting Web / Mobile / Client based applications Fresh Graduates are welcome to apply. Responsibilities Provide application troubleshooting and on-site support. Log, Escalate and follow through with issues. Simulate user problems to resolve operating difficulties. Coordinate activities to identify, diagnose and rectify problems. Support in the testing, installation and deployment of applications and patches. Perform regular maintenance checks on the applications. Support monitoring of compliance to security measures. Liaising with vendor and users on issues log and status. Monitor application performance and application logs. Analyze application usage reports. #J-18808-Ljbffr



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