Customer Service Officer

1 week ago

Singapore HARTING Technology Group Full time

Join to apply for the Customer Service Officer role at HARTING Technology Group Overview HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. We connect around 6,000 people at our headquarters in Espelkamp and at locations worldwide, offering opportunities and innovations related to IoT and artificial intelligence. Here’s to your unique future with us: YoursResponsibilities Acquisition and Enquiry Provide full sales support through enquiry, quotation and follow up processes Order Handling Order review for non-conformities Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations Pro-active follow up on deliveries to ensure high service level After Sales Support Follow up support to all customer order related queries Complaints handling, liaising with related internal departments for quality/warehouse issues Return shipment processing and administration of related credits Administration of repair and replacement process Pro-active customer satisfaction measurement Digital Transformation Actively promoting eShop, digital sales tools and processes internally and externally, i.e. for customers and potential customers Benefits Social Insurance coverage (APAC)Staff insurance coverage (APAC)Seniority level Entry level Employment type Full-time Job function Other Industries Automation Machinery Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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