Billing Manager

4 days ago

Singapore beBeeAccountant Full time

The Billing team is seeking a seasoned professional to lead the implementation of the National Billing System, ensuring seamless integration and efficient financial operations.

Responsibilities:

  • Charging/Billing Roles:
    • Administer charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
    • Maintain master records in SAP-ISH & eCCAP that control billing system configurations
    • Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions
    • Represent the team in inter-department meetings and collaborate on issues affecting patient billing
  • Team Leadership and Supervision:
    • Lead a team of Billing staff to achieve departmental KPIs and operational targets
    • Schedule work assignment and allocate resources for adequate coverage
    • Set clear expectations, manage staff career development, and foster a positive team culture
  • Customer Service:
    • Handle public enquiries and complaints efficiently, courteously and professionally
    • Provide clear explanations for billing enquiries from patients and family members
    • Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction
  • Purchased Services Management:
    • Oversee purchased services from external parties accurate and timely charging to patient bills
    • Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
    • Conduct regular compliance audits
  • System Enhancement & Roll-Outs, National Billing System (NBS):
    • Represent the team in user requirement gathering and User Acceptance Testing for system enhancements
    • Establish SOPs, and train staff for system implementations and new service roll-outs
    • Support the implementation of NBS as the designated expert user and/or primary trainer
    • Analyse, identify, and report gaps between existing business requirements and NBS functionalities
  • Others:
    • Provide management decision support through data extraction, collation, and business analysis as required
    • Ensure timely reporting to stakeholders
    • Facilitate external audits and respond to auditor requirements and queries

Requirements:

  • Bachelor's degree in Accountancy, Business Administration, or Professional Accounting Qualification
  • Minimum 5 years of experience in Accounting/ Finance field; 2 years of supervisory experience
  • Prior experience in a healthcare setting will be an advantage
  • Proficient in Microsoft Office applications
  • Strong interpersonal and communication skills
  • Collaborative team player skilled in managing cross-functional relationships
  • Adept at navigating complex situations
  • Excellent organisational and prioritisation skills
  • Systematic and able to work independently under tight deadlines

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