Billing Operation and Management

23 hours ago


Singapore RMA CONTRACTS PTE. LTD. Full time

**Job Title: Billing Operation and Management**

**Job Type: Contract - 1.5 year**

**Job Location: Bukit Merah, Singapore
**Responsibilities**:

- Provide quality customer service and excellent support operation to a billing system and report system for an e-procurement portal and meet key performance indicators.
- Perform billing operation, report operation, change management, user education, incident management and problem management.
- Manage any incidents raised and track them to their closure escalating such incidents where required.
- Monitor the accuracy of bills generated and manage any readjustments that may be required.
- Generate and monitor billing reports.
- Perform any other required tasks assigned by the management to support operation.

**Job Requirements**
- At least 3 years of relevant and recent work experience that demonstrates the competencies in providing support for billing, report and financial related operations.
- Knowledge in business domain knowledge in government procurement, GeBIZ portal and the portal operations.
- Ability to work with different teams, gather and analyse requirements and recommend areas of improvement independently.
- Working knowledge in the following areas:

- Accounting or billing practices;
- Use of Government electronic Business Portal;
- Use of Internet Browsers like Google Chrome, Mozilla Firefox,
- Microsoft Edge/ Internet Explorer etc;
- Good communication skills through verbal and written presentation in the English language.
- Good interpersonal, analytical and problem-solving skills with a positive work attitude.

This is an outsourced role.



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