Executive Director, Markets Client Onboarding

2 days ago

Singapore Standard Chartered Singapore Full time

Overview Executive Director, Markets Client Onboarding – Based in Singapore. Lead the Global Markets, Client Onboarding team within the Markets, Client and Sales Solutions Group, overseeing onboarding and service delivery across all client segments globally. Focus on product enablement, operational excellence, and enhancing the client journey. Help define and lead transformation strategies to streamline onboarding processes and accelerate access to market products and services for clients. Responsibilities Strategy Foster and maintain dialogue across the SCB global onboarding network to develop and enhance global client relationships and respond to client needs. Develop and implement a forward-looking transformation strategy for Markets client onboarding, focusing on scalability, efficiency, and enhanced client experience. Identify opportunities for process redesign, automation, and digitalization to improve operational outcomes. Business Partner with Markets sales, CIB relationship managers, legal, compliance, risk, and operations teams to align onboarding requirements and client needs. Develop and nurture strong client relationships to ensure a positive onboarding experience and seamless product delivery. Act as a trusted advisor to clients, addressing concerns and supporting their access to market opportunities. Processes Lead and oversee the end-to-end onboarding process for Markets clients across Asia, Africa and the Middle East, ensuring timely and high-quality delivery. Act as the primary point of contact for new clients during onboarding, addressing inquiries and resolving challenges. Serve as a subject matter expert on onboarding processes, product capabilities and client expectations. Coordinate across Relationship Managers, Client Managers, KYC, Credit, Tax, Legal, FM Contracts, Data Teams and Channels activation to ensure adherence to SLAs. Initiate client onboarding requests and perform client outreach, document collection, guidance, and advocacy from onboarding to introduction to OCRM warm

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