Guest Service Officer, Sales

2 weeks ago

Singapore Mandai Wildlife Group Full time

Overview
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore. The Group is driving an exciting rejuvenation plan that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. We are seeking a friendly and proactive Guest Service Officer to join our team. Selected candidate will assist in managing sales enquiries, reservations, and delivering excellent customer service at the back office or front desk, as rostered or when needed. This role requires excellent communication skills and a passion for guest experience in a fast-paced attraction environment.
Responsibilities
Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.
Provide accurate and timely information about products, services, or reservations processes.
Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.
Handle guest inquiries and resolve basic issues with professionalism and a customer-focused approach.
Assist with follow-ups and simple administrative tasks related to customer inquiries.
Maintain accurate records of communication and support provided.
Greet and check in guests or customers, prepare tickets, and perform front desk operations when assigned to campsite front desk duty.
Manage bookings, walk-in inquiries and provide a brief introduction to the campsite.
Ensure the front desk area is neat, welcoming, and professional.
Coordinate with internal teams to ensure smooth customer experience.
Support daily sales and reservation reporting.
Perform any other ad-hoc duties assigned by line manager.
Qualifications & Requirements
Minimum GCE O’ Levels or equivalent.
Candidates with prior customer service experience will have an advantage.
Proficient with Microsoft Outlook, Excel and Word. Strong verbal and written communication skills.
Excellent interpersonal and organisational skills, with a strong service mindset.
Strong problem-solving and adaptability skills.
Able to multi-task and work in a dynamic, fast-paced environment.
Pleasant, friendly and warm disposition.
Positive attitude and a team player.
Commitment
Must be able to commit 3-4 days a week, including weekends and public holidays.
Preferably to commit for a minimum of 6 months.
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Travel Arrangements
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