Senior executive/assistant manager, recreational nodes unit

1 month ago

Singapore Sentosa Development Corporation Full time

Job Purpose:
Assist Manager, Recreational Nodes Unit (RNU) in conserving and managing heritage assets in Sentosa and work with key stakeholders to scale up the rich heritage offerings to our guests. Ensure high standards of guest service at all times and coordinate day-to-day operations for the Recreational Nodes, namely Fort Siloso, Skywalk, Sentosa Nature Discovery, and other recreational nodes/traits, as well as organizing and running programs and harmonizing the education, conservation, tour guiding, and outreach programs within the recreational nodes.
Primary Job Responsibilities:
Conduct inspections and liaise with government agencies and stakeholders to ensure that heritage sites are in satisfactory condition in accordance with preservation guidelines and operations of recreational nodes are efficiently run according to work plan and standards.
Coordinate and facilitate sprucing up of the heritage sites according to the guidelines that are sensitive to the historic context in consultation with internal and external stakeholders.
Manage and oversee the coordination of daily operations.
Follow up on problems reported and decide on timely and appropriate solutions and preventive measures.
Gather feedback from teams and initiate improvements in operations, procedures, and service standards.
Liaise with other departments on events/activities to be held at the recreational nodes. Provide support to ad hoc events and outreach programs organized by Environmental Management.
Ensure content management and quality check for the programs/guided tours to be held within or outside Recreational Nodes.
Handle administrative duties e.g. OT claims, end-to-end process of procurement, etc.
Coordinate and maintain records for all corrective and preventive maintenance within the recreational nodes.
Facilitate information flow and feedback between manager and team.
Manage communication mediums between guests and recreational nodes.
Manage cross-deployment of staff within all the recreational nodes.
Coordinate and work closely with government agencies, stakeholders, and island partners to manage the nodes.
Gather feedback from teams and initiate improvements in operations, procedures, and service standards.
Handle administrative duties e.g. proper filing and record keeping in accordance with guidelines.
Complete any other duties assigned from time to time.
Secondary Responsibilities:
Provide support to ad hoc events and outreach programs organized by Sentosa Development Corporation.
Coordinate and provide support for harmonizing and driving show excellence and experiential requirements for future new recreational nodes.
Identify hazards and liaise with respective parties to rectify them for the safety of our guests and ourselves.
Conduct regular inspections and audits to ensure smooth operation of recreational nodes in accordance with guest service and operational standards as defined by Sentosa Development Corporation.
Handle administrative duties e.g. submission of visitorship reports, checklist, and part-timers’ payroll.
Plan and provide proper guidance and training to team members for wildlife management and caring of Animal Encounters' animals.
Plan and communicate with respective units and departments and island partners to provide all necessary logistical support for human and wildlife conflicts.
Manage cross-deployment of staff within all the recreational nodes.
Job Requirements:
Degree or Diploma in any discipline, preferably in Tourism Field of Study with at least 3-4 years of experience in service/hospitality industry, attractions management, heritage-related work, etc.
Good knowledge of MS Office and other applications predominantly, Word, Excel, Power Point, design software, etc. Advantageous to have relevant working experience in public museums or attractions-related operations.
Possesses experience in leading a small team. A team player who is able to communicate well with relevant stakeholders and government agencies.
Preferably possesses Class 2 B or Class 3 Driver’s License.
Possesses conflict resolution skills in guest engagement.
Multi-tasking capabilities and willingness to go the extra mile.
Experience in guest service and hospitality.
Very keen interest and passion in cultural and heritage-related topics will be an added advantage.
Some experience in content development and execution of end-to-end guided tours/programs or delivery of guided tours will be an added advantage.#J-18808-Ljbffr

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