Senior executive/assistant manager, recreational nodes unit

5 days ago


Singapore Sentosa Development Corporation & Subsidiaries Full time

Job Purpose:
Assist Manager, Recreational Nodes Unit (RNU) in conserving and management of heritage assets in Sentosa and work with key stakeholders to scale up the rich heritage offerings to our guests. To ensure high standard of guest service at all times and coordinate day to day operations for the Recreational Nodes namely Fort Siloso and Skywalk, Sentosa Nature Discovery and other recreational nodes/traits as well as organizing and running programmes and harmonize the education, conservation, tour guiding and outreach programs within the recreational nodes.
Primary Job Responsibilities:
Conduct inspections and liaise with government agenciesandstakeholders toensurethatheritage,sitesare insatisfactorycondition inaccordancetopreservationguidelinesandoperationofrecreationalnodesareefficiently runaccording to workplanandstandards.
Coordinateandfacilitatesprucingupoftheheritagesites according to the guidelines that are sensitive to the historiccontextinconsultationwithinternalandexternalstakeholders.
Manageandover see thecoordinationofdailyoperation
Follow up on problems reportedand decideon timely andappropriatesolutions andpreventivemeasures
Gatherfeedbacksfromteamsandinitiateimprovementsinoperations,proceduresandservicestandards
Liaise with other departments on events/activities to beheldattherecreationalnodes. Providesupporttoadhoceventsandoutreachprogrammesorganizedby Environmental Management
Ensureincontent managementandquality check fortheprogrammes/ guided toursto be held within or outside Recreational Nodes
Handleadministrative dutiese.g. OTclaims, endto endprocess ofprocurement,etc
Coordinateandmaintainrecord forallcorrectiveandpreventivemaintenancewithintherecreationalnodes
Facilitate information flowand feedbacks between managerandteam
Manage communication mediums between guests andrecreationalnodes
Managing cross deployment of staff within the all therecreationalnodes
Coordinate and work closely with government agencies, stateholdersandislandpartnerstomanagethenodes.
Gather feedbacks from teams and initiate improvements inoperations, proceduresandservice standards
Handleadministrativedutiese.g.proper filingandrecordkeepinginaccordancewithguidelines
Completeanyother dutiesassignedfromtimetotime
Secondary Responsibilities:
Provide support to ad hoc events and outreach programsorganizedby Sentosa Development Corporation
Coordinateandprovidesupportfor harmonizinganddriving show excellence and experiential requirements forfuturenewrecreationalnodes
Identify hazards and liaise with respective parties to rectifyitforsafetyofourguestandourselves
Conduct regular inspections and audits to ensure thatsmooth operation of recreationalnodes in accordance withguest service and operational standards as defined by Sentosa Development Corporation
Handle administrative duties e.g. submission of visitorship,reports, checklistandpart-timers’payroll
Plan and provide proper guidance and training to teammembers for wildlife management and caring of Animal Encounters'animals
Plan and communicate with respective units anddepartments and island partners to provide all necessarylogisticalsupport forhumanandwildlifeconflicts
Managingcrossdeploymentof staff withinall therecreationalnodes
Job requirements :
Degree or Diploma in any discipline, preferably in Tourism Field of Study with at least 3-4 years experience in service/hospitalityindustry,attractionsmanagement,heritagerelatedworksetc.
Goodknowledgeof MSOfficeandotherapplicationspredominantly, Word, Excel, Powerpoint, design software etc Advantageousto have relevant working experience in publicmuseum, Attractionsrelatedoperations
Possesses experience in leading a small team. A team playerandwho is able to communicate well with relevant stakeholdersandgovernmentagencies.
Preferablypossesses Class2 Bor Class3 Driver’s License
Possesses conflictresolution skillsinguestengagement
Multi-tasking capabilities and willingness to go to the extra-miles
Experienceinguestservice andhospitality
Very keen interest and passionate in cultural and heritage relatedtopicwillbeanaddedadvantage
Some Experience in content development and execution offend to end guided tours/programmes or delivery of guided tours will be an added advantage.#J-18808-Ljbffr



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