Recreation supervisor

3 days ago


Singapore Accor Hotels Full time

Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com .Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. Job Description Work on a daily basis in coordination with the Director of Recreation to ensure the delivery of the best Recreational standards for the guests. Control operating costs efficiently within the department. Conduct activity class programmes regularly, including Personal training and Yoga. Ensure a minimum par stock of guest amenity items are on hand at all times. Ensure cleanliness of all recreation spaces and coordinate with housekeeping teams accordingly. Establish policies and standards of the Recreation Department in the hotel and ensure adherence at all times. Support and assist senior managers to monitor and coordinate operational responsibilities. Carry out necessary audits in the department and complete daily inspections. Anticipate guests' needs and acknowledge and respond immediately to guests' concerns. Possess full knowledge of emergency procedures and adhere to hotel requirements for internal or external guest accidents and emergencies. Have knowledge and understanding of the physical operation of the Health Club and Swimming pools. Work in accordance with the Standard Operating Procedures, Normal Operating Procedures, and Emergency Action Plan for the department. Ensure that all equipment and furniture are clean and well maintained and that all hazards are repaired or removed from operation. Assist in other areas of the hotel as required and carry out any other reasonable duties and responsibilities as assigned. Comply with the guidelines and policies established in the Colleague Handbook, Business Code of Conduct, Ethics policy, and hotel’s regulations on fire, hygiene, health, and safety. Maintain a high standard of personal appearance and hygiene as per the hotel’s grooming standards at all times. ADMINISTRATIVE DUTIES Actively support participation in all Human Resources and Learning & Development related initiatives, including but not limited to recruitment, job chats, performance dialogues, learning initiatives, colleague reward and recognition programs. Adhere to the Standard Operating Procedures Manual. Maintain inventory of supplies for the operations of the recreation department. Maintain accurate records as required by hotel and government regulations. Attend weekly/monthly facility operations departmental communications meetings. Consolidate and review periodic inventories of the Recreation department with senior department managers. Attend and contribute to meetings, department and hotel trainings, and other scheduled activities. HEALTH AND SAFETY Follow and ensure that all employees follow all safety procedures and practices. Adhere to facility operations departmental emergency procedures/safety manual. Ensure all departments adhere to all safety practices of Raffles the Palm. Comply with the hotel’s Environmental and Occupational Health and Safety procedures at all times. Be fully responsible for implementing and monitoring all Health and Safety related procedures and supervise maintenance of all checklists in all Recreation areas. Identify and report hazards and maintenance requirements in the workplace immediately to the Director of Recreation. COLLEAGUE RELATIONS Assist in driving and encouraging a healthy work environment, focusing on employee satisfaction and productivity. Ensure operations department maintains a positive relationship with all departments in recreation and the hotel. Have a complete understanding of and adhere to the recreation policy relating to safety. Be well versed in all recreation operations. Ensure colleagues adhere to all recreation standards as stated in the employee handbook. Maintain a good rapport and working relationship with colleagues in the department and all other departments. Actively participate in HR related matters of the department: recruitment, appearance, appraisal, training, and development. GUEST SERVICE Ensure the facility is in peak condition at all times (operations and cleanliness). Ensure guest/member satisfaction at all times by prioritizing safety and service. Monitor and ensure compliance of services delivered to guests and suggest any changes to improve operations. Ensure a proper training plan for colleagues is conducted to ensure the highest levels of guest service. Qualifications Minimum 1-year experience in a Recreation Supervisor role within the hospitality industry. Lifeguard leadership experience. First Aider/ CPR – First responder certification. #J-18808-Ljbffr


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