Senior Manager, Customer Experience
4 days ago
Senior Manager, Customer Experience & Digital Transformation Transform Customer Experience with Us Are you passionate about using data and digital innovation to reimagine customer journeys? We’re looking for a forward-thinking professional to help drive transformation efforts and deliver delightful, seamless service experiences. This role will be a 3-years contract position, with the possibility to convert into permanent. What You’ll Be Doing Turn insights into impact – Analyze customer feedback and craft strategies that shape organization-wide policies and streamline processes Unlock the power of data – Lead analytics projects that uncover trends and deliver actionable customer service insights Innovate with AI – Partner with industry experts to harness the potential of Generative AI and Agentic AI, implementing cutting-edge digital solutions that save time and boost efficiency Redesign journeys – Work with stakeholders to co-create customer journeys that are intuitive, user-focused, and future-ready Be a change catalyst – Drive change management initiatives and create communication strategies that bring people along on the transformation journey What We’re Looking For A degree in any discipline (bonus if in statistics, data management, or similar fields)8–10 years of relevant experience, ideally in digital product management or a related role Proven ability to enhance user experience through innovative digital solutions Strong analytical skills — able to connect the dots, tell a compelling story, and translate ideas into practical workflows Familiarity with Design Thinking, Behavioural Insights, or UX design methodologies is a plus Excellent communicator and collaborator, skilled at engaging diverse stakeholders and spotting opportunities for innovation If you thrive at the intersection of data, digital, and design — and love making a real impact on how people experience services — we’d love to hear from youWe regret to inform that only shortlisted candidates are notified. #J-18808-Ljbffr
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Senior Manager, Customer Experience
2 weeks ago
Singapore NTUC First Campus Full timeOverview Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by the Business Operations Department. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer...
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Senior Manager, Customer Experience
4 days ago
Singapore NTUC First Campus Full timeReporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer experiences....
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Customer Experience Manager
2 hours ago
Singapore Elilta Real Estate Full timeAre you passionate about creating exceptional customer journeys and building long-term relationships? Join our Singapore team as a Customer Experience Manager and take the lead in shaping strategies that enhance satisfaction, loyalty, and engagement. Key Responsibilities: Develop and implement customer experience strategies to improve satisfaction and...
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Singapore NTUC Club Full timeSenior Executive/Executive, Customer Experience We are seeking a proactive and customer-focused Senior Executive/Executive to join our Customer Experience team. In this role, you will shape and enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, and translating insights into solutions. You will support...
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Senior Executive
3 days ago
Singapore MHA - Immigration & Checkpoints Authority (ICA) Full time**What the role is** - Senior Executive, Customer Experience reports into the Customer Experience Branch under the Corporate Communications and Service Division. Customer Experience Branch designs and develops key customer journeys of ICA products so that the overall ICA’s service delivery experience is aligned to our strategy. The Customer Experience...
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Singapore NTUC Club Full timeSenior Executive/ Executive, Customer Experience We are seeking a proactive and customer-focused Senior Executive/Executive to join our Customer Experience team. In this role, you will shape and enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, and translating insights into solutions. You will support...
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Singapore NTUC Club Full timeWe are seeking a dynamic and detail-oriented **Senior Executive/Executive**to join our Customer Experience team. This role requires a strategic thinker with excellent communication skills and a passion for delivering exceptional service. - Customer Experience and Assessment _ - Plan, conduct and facilitate stakeholder discussions, workshops, user surveys...
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Customer Experience
2 weeks ago
Singapore Econ Healthcare Full timeCOMPANY DESCRIPTION Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...
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Customer Experience Manager
2 weeks ago
Singapore Hegen Pte Ltd Full timeHegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped...
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Customer Experience Manager
1 week ago
Singapore Core Collective Pte Ltd Full time**Customer Experience Manager** The Customer Experience (CX) Manager role is to mentor, train and lead the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved. About Core...
