Customer Service Executive

3 days ago


Singapore QUESS SELECTION & SERVICES PTE. LTD. Full time
Customer Service Executive
Location: East, Singapore
Working Hours: Monday to Friday, 8.30am - 5.30pm
Salary: Up to $3,300 + Bonus + Allowance + OT
Our client is a leading regional company they are looking to hire a Customer Service Executive to join their dynamic team.
Key Responsibilities
  • Provide prompt and quality customer service via email and phone.
  • Manage customer enquiries efficiently and escalate unresolved issues when necessary.
  • Handle end-to-end sales order processing and ensure accurate order fulfilment.
  • Allocate stocks and arrange deliveries for customer orders.
  • Conduct regular customer follow-ups and meetings to maintain strong relationships.
  • Resolve issues and provide proactive solutions for value-added customers.
  • Generate and consolidate monthly reports for internal and client review.
  • Work closely with internal teams to ensure timely issue resolution.
  • Recommend and promote new product offerings to existing customers.
  • Support ad-hoc tasks and special projects as assigned.
Requirements
  • Diploma in any discipline.
  • Minimum 2-3 years of relevant experience in order processing, customer service, and delivery coordination.
  • Strong communication and interpersonal skills with a customer-centric mindset.
  • Proficient in handling enquiries and claims through email and phone.
  • Competent in Microsoft Excel (VLOOKUP, PivotTables, formulas), SAP
Next Step:
  • Interested applicants may email your resume to with your latest updated resume
  • Only shortlisted candidates will be contacted
EA License No. - 23C2060 |EA Registration No. - R

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