
Training Executive
7 days ago
Training & Development Conduct structured training for new hires on product knowledge, soft skills, and SOPs relevant to the campaign. Support cross-training initiatives to strengthen agent versatility and coverage. Work closely with Team Managers to assess training effectiveness and identify gaps. Provide regular refresher training and upskilling programs based on audit findings and client updates. Assist in creating training content, assessments, and learning materials tailored to evolving campaign needs. Service Quality Monitoring Perform regular audits based on approved audit metrics (e.g., accuracy, completeness, call management, service etiquette). Monitor agent interactions for compliance to internal SOPs and client requirements. Document quality observations and maintain clear audit records and monthly reports. Calibrate audit standards with internal stakeholders and client representatives to ensure consistency and alignment. Work with Service Quality Manager, and Team Managers (TMs) to implement corrective actions and improvement plans. Conduct 1:1 coaching or quality feedback sessions to address service lapses and improvement opportunities. Recommend changes to internal processes to improve efficiency and effectiveness. Perform root cause analysis on service lapses or recurring QA issues, and provide actionable insights for improvement. Quality Standards & Compliance Support the development and execution of quality initiatives and service frameworks aligned to national standards (e.g., ISO, EXSA, Kudos). Assist in preparation and administration of internal/external quality audits and certifications. Align internal quality standards with industry benchmarks and client expectations. Champion service excellence through the promotion of company R&R programmes and staff certifications. Client Engagement & Reporting Prepare monthly SQ reports, tracking key trends, audit findings, and improvement plans. Support ad-hoc reporting and attend quality-related meetings or discussions with the client. Ensure timely and accurate updates on SQ matters to both internal management and client stakeholders. Job Requirements Minimum 2 years’ experience in a similar capacity within a contact centre, customer service or training/QA role. Candidates with ACTA / ACLP certification or relevant experience in adult learning will have an added advantage. Familiar with quality assurance practices, call auditing, and service recovery processes. Strong analytical skills and attention to detail in reviewing transactions and identifying gaps. Excellent communication and interpersonal skills for coaching and stakeholder engagement. Team player with ability to multitask and adapt in a fast-paced environment. Proficient in MS Office (especially Excel and PowerPoint) and comfortable working with data and audit tools. #J-18808-Ljbffr
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Training Executive
7 days ago
Singapore @ASK Training Full timeJob Description: We are seeking a dynamic and motivated individual to join our team as a Training Executive. As a Training Executive, you will play a crucial role in ensuring the effective delivery of our training programs and services. You will work closely with our trainers, students, and clients to coordinate training activities and provide exceptional...
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Training Executive
1 day ago
Singapore @ASK TRAINING PTE. LTD. Full timeWe are seeking a dynamic and motivated individual to join our team as a Training Executive. As a Training Executive, you will play a crucial role in ensuring the effective delivery of our training programs and services. You will work closely with our trainers, students, and clients to coordinate training activities and provide exceptional customer...
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Training Executive
1 day ago
Singapore SECURA TRAINING ACADEMY PTE. LTD. Full time**Training Executive** **JOB DESCRIPTION**: - Conduct delivery of training and assessment of WSQ / non-WSQ courses - Produce, update and compile all training material and props needed for training - Development, update and review of course materials & QA processes - To develop and design e-learning training content - Plan, schedule and coordinate training...
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Training Sales Executive
1 day ago
Singapore AVANTUS TRAINING PRIVATE LIMITED Full timeAvantus is an Authorized Training Provider and Partner for many vendors, offering both end-user and technical courses in Singapore and funded courses is within your reach. We are looking for a highly-driven and motivated Sales Executive to join our team. If you are looking for an opportunity to gain value-added experience and exposure, this is the place for...
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Admin Executive
3 days ago
Singapore SECURA Training Academy Full time**JOB DESCRIPTION**: - Administration of training records and registration of courses - Plan, schedule and coordinate training with stakeholders, trainers and trainees to achieve resource optimization - Coordinate with cross-functional teams to ensure smooth running of training activities and logistics arrangement - Collate information and prepare...
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Sales & Marketing Executive
3 days ago
Singapore EON Consulting & Training Full time**Responsibilities** - Conduct market research to identify target audience and industry trends - Optimise website content and landing pages for search engine visibility - Monitor and analyse website traffic and user behavior using Google Analytics - Develop and manage content marketing initiatives, including blog posts, articles, and social media content -...
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Training Executive
3 days ago
Singapore HUANG HE CONSULTANCY PTE. LTD. Full time**Training Executive** - Prepare training materials for training sessions - Send course confirmation and notifications - Scheduling of training courses and trainers. - Maintenance of LMS (Learning Management System) - Credit Controls - Invoicing and issuing of certificates - Logistic arrangement for training for physical onsite training. - Ensure updates to...
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Training Executive
3 days ago
Singapore FOOD REPUBLIC PTE. LTD. Full time**Roles & Responsibilities**: - Execute, organize and administer training programmes (including, but not limited to, Express Orientation and Service Training) based on Learning Needs Analysis (LNA) and Total Company Learning Plan (TCLP) in line with the goals of the company Monitor and follow up on post training progress Provide support in coaching on...
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Training and Development Executive
7 days ago
Singapore Valuemax Group Ltd Full timeOverview The Training & Development (T&D) Executive is responsible for designing, delivering, and evaluating training programs that enhance employee performance across 50 outlets in a retail and pawnshop chain. This role focuses on equipping frontline staff with operational, customer service, compliance, and sales skills required to achieve business targets....
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Executive, Training
3 days ago
Singapore Sephora Full time**Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across the Americas, Europe, the Middle East and Asia. It aims to animate the most loved beauty community in the world. Sephora South East Asia is a high-growth division...