[ICP] Senior Manager, Ops Planning

Overview
What the role is:
Description of Division: The Investigations and Contingency Planning Division (ICPD) is the staff authority over investigation policies and frameworks in MSF, as well as MSF’s readiness in responding to various national and localized contingencies. ICPD conducts investigations into serious cases that potentially lead to prosecution. It oversees MSF’s execution of contingency plans in various peacetime and National Emergency scenarios. ICPD also provides Ops Analysis into incidents-of-interest (offences, regulatory breaches, etc) to highlight noteworthy trends, personalities or other areas of interest, to help enhance effectiveness of ground operations by MSF Divisions.
Description of Branch: The Ops Planning (OP) Branch will drive the development and upkeeping of the Operations Policies with respect to Investigations, Contingency Planning and Readiness of MSF. OP Branch will work with MSF Ops and Policy Groups/Divisions for tasks such as co-developing operations policies, guideline and framework, legislation review and developmental projects in HR, IT or other areas. As the staff and planning branch within ICPD, it drives the transformation and organizational development efforts in ICPD.
What you will be working on:
Job Purpose: SM Ops Planning (Investigation) is to support DD Ops Planning in the following areas:
Lead on transformation of the Division: To constantly scan the operating environment of MSF for situational awareness, and think through from a strategic perspective, how best ICPD should function and be structured to ensure investigation as a central function being effectively and efficiently carried out
Explore, identify and strategize areas for development: Map out and analyse the terrain under the purview of Investigations Branch (IB) to constantly review underlying factors that would shape the structure and work of IB, and support D/ICPD in corresponding efforts to ensure MSF adopts the most effective and resource-efficient model for enforcement and investigations
Review and define investigation standard for MSF:
Draft and refine standards
for MSF investigations
Develop investigation policy and frameworks to guide Divs in investigation and undertake investigation-related staff work e.g. work with Policy Div on legislation review
Lead, develop and review a coordination framework with external enforcement agencies
Explore and develop a community of best practices in investigation through research, findings from other agencies, etc.
Responsibilities
You will report to DD Ops Planning.
Support DD Ops Planning in transformation efforts
Lead Ops planning in investigation matters (policy, standard, capability)
Provide strategic planning and staff support to IB
Lead efforts in developing community of best practices in investigation
Lead efforts in ensuring consistent and effective coordination with external enforcement agencies on investigation matters
Support DD Ops Planning in corporate functions – PKI monitoring, resource monitoring, etc.
What we are looking for:
Competencies Required
Effective critical and lateral thinking skills
Good written and verbal communication in making submission and presentation
Good leadership in leading ops planning
Strong interpersonal skills in networking with partners both internally and externally
Analytical and able to provide quick and reliable assessment of the development of the situation.
Functional Competencies:
Planning: Strategic Planning
Policy and Planning: Domain specific expertise, System thinking, Internal Stakeholder Alignment
About Ministry Of Social And Family Development
“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family
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