Deputy Manager, Student Admissions

Deputy Manager, Student Admissions (Contract)
Deputy Manager, Student Admissions (Contract)
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1. Admissions Event Management Management (Primary):
Plan, coordinate, and execute a variety of events, including engagement, social, and educational events
Work with external vendors, internal SUTD teams and student leaders to ensure seamless event execution
Develop event concepts, themes, and schedules to align with objectives of the Admissions team
Manage event budgets, execute procurement contracts and ensure cost-effectiveness of expenditures
Oversee logistics, including venue selection, catering, programme curation, and guest management
Create communication materials to gather and manage sign-ups
Handle on-site event coordination and troubleshoot any contingencies that may crop up
2. Outreach and Engagement Activities (Primary):
Strategize engagement of prospective students, parents and educators
Cultivate relationships with key personnel (e.g. career counsellors) and alumni
Identify/source/develop events/platforms for deepening SUTD's relationships with various target markets
Represent SUTD during outreach activities and conduct talks to convey SUTD's value proposition
Work effectively with SUTD pillars/clusters, other relevant SUTD departments and external partners to engage prospective students
3. Admissions Operations (Secondary):
Respond to admissions enquiries (email, calls, walk-ins) during Admissions Exercise
Deliver high standards of customer service based on internal communication procedures and standard operating guidelines
Coordinate and schedule appointments with inquirer
Manage scheduled phone calls through Novocall System
Review and update frequently asked questions (FAQ) for email enquiries
Complete general administrative duties that are required to support the Admissions team, SET department, and SUTD management
4. Strategy and Planning (Support):
Contribute to Admissions team planning for the whole admissions journey
Analyze admissions and student data to track effectiveness of outreach/engagement efforts
Continually pilot new ideas to evolve SUTD's admissions strategy
Requirements
Possess a recognized degree from university
Possess strong communication, presentation, and interpersonal skills
Able to multi-task and work independently, while tightly aligned to the organization and team's approach and efforts
Be creative and able to challenge norms, be resourceful, goal-driven, diligent, independent and yet be a good team player
Flexibility to work selected weekends and after hours when needed
Up-to-date digital skills and effective utilization of social media, web, etc
Experienced in project and event management
Experienced in customer service delivery
Meticulous and organized
One or more of the following will also be useful:
Understand the undergraduate education landscape, including institutions and programmes
Have a good understanding of the industries which SUTD students are employed in
Have design/systems-thinking experience, inc. implementation
Possess knowledge and skills of database and IT systems
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Contract
Job function
Job function Education and Management
Industries Higher Education
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