Customer Success Specialist

3 hours ago

Singapore Liven Full time

Overview
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Join the revolution in hospitality tech
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually. At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management. Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale. We’re proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.
Key Milestones
Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific’s largest end-to-end group in hospitality technology.
Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.
If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.
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About The Role
At Liven, we’re redefining how hospitality brands connect with their customers across payments, rewards, and engagement. As we expand our enterprise footprint in Singapore and Malaysia, we’re looking for a
Customer Success Specialist
to own and grow client relationships across borders. You’ll be responsible for onboarding, training, and supporting some of the region’s most exciting enterprise accounts. These partnerships are strategically critical, with expected revenue impact in the
millions of dollars over the coming years . This is a high-visibility role that sits at the heart of our customer lifecycle, ensuring successful adoption, long-term satisfaction, and measurable ROI for our enterprise partners.
What You'll Do
Serve as the primary point of contact for assigned enterprise clients, building strong, trusted relationships by understanding each client’s business model, goals, and challenges.
Conduct regular

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