
Senior Manager, Programme Operations
3 days ago
Are you a seasoned leader who thrives on both strategic thinking and hands-on execution? NUS-ISS is seeking a Senior Manager, Programme Operations to lead and actively drive operational excellence across our graduate programmes. This is a high-impact role for someone who enjoys rolling up their sleeves while shaping the future of learner experience in a dynamic, fast-paced environment.
- Lead and mentor a high-performing team to deliver seamless learner operations from admissions to graduation.
- Be hands-on in managing complex operational workflows, resolving issues, and ensuring smooth day-to-day execution.
- Design and implement strategic processes that enhance learner experience and operational efficiency.
- Collaborate closely with senior stakeholders (Practice Chiefs, Programme Chiefs, BD, Recruitment) to align operations with institutional goals.
- Ensure compliance with university policies, regulatory frameworks, and funding agency requirements.
- Drive data-informed decisions through advanced reporting and analytics.
- Oversee and participate in key events such as graduation ceremonies and learner engagement initiatives.
- Lead and contribute to cross-functional projects and continuous improvement efforts.
Qualifications
- A degree from a reputable university with at least 15 years of relevant experience in programme operations, admissions, or student services.
- Proven ability to lead teams and manage complex operations in a higher education setting.
- Strong understanding of registrar requirements, educational funding schemes, and compliance standards.
- Excellent problem-solving, communication, and interpersonal skills.
- A hands-on leader who is proactive, resourceful, and detail-oriented.
- Be part of a leading institute driving digital transformation in education.
- Work with good leaders and contribute to impactful initiatives.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
ManagementIndustries
Higher Education
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