A Top Class Quality Assurance Position in General Insurance

2 weeks ago


Singapore beBeeQuality Full time
Job Title:
Quality Assurance Specialist for General Insurance
As a Quality Assurance Specialist, you will play a pivotal role in ensuring the quality of our general insurance services. Your responsibilities will include conducting regular reviews of closed sales calls to identify potential risks and opportunities for improvement.
Duties and Responsibilities:
- Conduct daily call reviews of 15 closed sales calls for the General Insurance Team.
- Provide backup support for Auto Insurance call review purposes.
- Promptly report calls with potential quality issues to management.
- Prepare and send quality-related reports to management and team.
- Track and update quality assurance cases from beginning to end process.
- Attend weekly meetings with management to discuss discrepancies and solutions for improvement.
Requirements:
We are seeking a detail-oriented and responsible individual with the following skills:
- A minimum of GCE O level qualification.
- Good understanding of BCP and PGI Certificates.
- Preference given to candidates with experience in quality assurance and knowledge of insurance products.
- Proficient in Microsoft Office and able to multitask.

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