Customer Service

12 hours ago

Singapore LIFE GAME PTE. LTD. Full time

Role Summary As a Player Experience Specialist, you will be the primary bridge between our global player community and our product teams. Moving beyond traditional reactive support, this role proactively builds and manages the systems that capture, validate and deliver critical player insights. You will lead programs that harness community feedback, manage our advanced AI-support systems and ensure the player's voice directly informs product strategy, development and quality. Key Responsibilities Player Insights & Feedback Pipeline Community Engagement for Feedback: Act as an official, support-focused liaison in key third-party communities. Address player inquiries, gather qualitative feedback and identify emerging issues to be channeled into the product pipeline. Player Feedback Pipeline Management: Own the process of converting raw community signals into prioritized, actionable feedback. Standardize bug reports and suggestions with reproducible steps, environment details and player impact analysis for product teams. Close the Feedback Loop: Partner with product teams to track the implementation of fixes and features, and communicate relevant updates back to the community through appropriate channels. Program Leadership & Coordination Volunteer Program Management: Lead the multilingual Helper and Beta Tester programs, from recruitment to daily coordination. Ensure a consistent flow of high-quality localization feedback, bug reports and early product insights. Proactive Retention Initiatives: Develop and execute targeted outreach campaigns to support and retain players, working in coordination with product and marketing teams. Core Support Operations & Optimization AI Systems Oversight: Oversee and optimize our AI-based support systems. Monitor quality, audit interactions and collaborate with technical teams to improve autonomous resolution performance. Expert Case Resolution: Serve as the final point of escalation for complex, sensitive or high-impact player cases that require expert human intervention. Knowledge Management: Maintain and expand our player-facing Knowledge Base, ensuring all content is accurate, clear and localized based on community feedback. Qualifications At least four years of experience in player support or related roles with demonstrated leadership in coordinating teams, programs or cross-functional initiatives. Experience and interest in games is a plus. Proven ability to collect, validate and communicate reproducible product feedback. Excellent written and verbal communication skills in English. Professional proficiency in Mandarin is required to liaise effectively with headquarters. Proficiency with support analytics and feedback tracking tools. Attributes Analytical & Systematic: Detail-oriented with a proven ability to standardize complex, qualitative information into structured, actionable insights. Proactive & Strategic: A forward‐thinker who identifies opportunities for improvement and acts on them, rather than only reacting to problems. Diplomatic Communicator: A natural collaborator who can act as a credible and empathetic liaison between technical product teams and a diverse global player base. Player‐Centric: Deeply empathetic to player concerns and dedicated to ensuring their voice is heard and respected. #J-18808-Ljbffr

  • Customer Service Officer

    12 hours ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...

  • Customer Service Officer

    5 days ago

    Singapore SAFRA National Service Association Full time $30,000 - $50,000 per year

    CUSTOMER SERVICES OFFICER @JRSingaporean onlyDuties / TasksCounter DutiesAttend to general members' and guests' enquiries on Clubhouse and association level activities and facilities.Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • Customer Service Admin Assistant

    2 days ago

    Singapore SONG KWANG ELECTRIC SERVICE Full time

    Answering questions about a company's products or services. - Processing orders and transactions. - Resolving issues and troubleshooting technical problems. - Delivering information about a company's offerings. - Providing proactive customer outreach. - Handling customer complaints. - Arrange schedule for technicians - Data Entry

  • Customer Service Officer

    2 days ago

    Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. - Experience in both inbound and outbound travel industry - Able to work...

  • Customer Service Officer

    4 days ago

    Singapore SAFRA National Service Association Full time

    **Singaporean only** **Duties / Tasks** **Counter Duties** - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...

  • principal / senior executive / executive (customer service relations)

    2 weeks ago

    Singapore Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...

  • Brand Ambassador

    4 days ago

    Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    PERMANENT JOBS! **_JUNIOR EXECUTIVE _**: **_BRAND AMBASSADOR / CUSTOMER SERVICE _**: - (SALARY - $1700.00 - $2100.00) _ SINGAPOREANS ONLY **LOCATION** City Hall **JOB DESCRIPTION** - Play a key supporting role in the department’s daily operations - Liaise with different stake holders and develop a good understanding of clients’ company structure,...

  • CUSTOMER SERVICE MANAGER

    1 week ago

    Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Roles & Responsibilities Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for customers Inventory...

  • Customer Service Officer, Front Desk

    4 days ago

    Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    **PERMANENT JOBS!**: **CUSTOMER SERVICE OFFICER, FRONT DESK**: **SINGAPOREANS/ PRs ONLY**: **( **Salary - $1,700.00 - $2,500.00)**: **LOCATION** Central (Ang Mo Kio / Bishan / Sin Ming) **JOB DESCRIPTION** - Support the department’s daily operations - Liaise with different stake holders for the registration - Attend to phone calls and walk-in customer...

  • Customer Service Officer @JR

    13 hours ago

    Singapore SAFRA National Service Association Full time

    SAFRA National Service Association – Boon Lay Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer breakdown. Attend to all...