Voice System Support Specialist

5 days ago

Singapore beBeeTelecommunications Full time

Job Description:

We are seeking a skilled professional to support and maintain trader voice systems across the APAC region, with a focus on IPC Unigy infrastructure. This role is critical in ensuring communication stability for front-office trading and guaranteeing compliance, availability, and performance of voice platforms.

Key Responsibilities include:

  • Day-to-day support and maintenance of IPC Unigy systems, including configuration, monitoring, and troubleshooting.
  • Management of related voice technologies: Cisco, Microsoft Teams, NICE/Verint voice recording.
  • Incident response, root cause analysis, and implementation of permanent fixes.
  • Coordination of system upgrades, patches, and disaster recovery testing.
  • Collaboration with trading desks, infrastructure teams, and vendors to ensure platform stability.
  • Overseeing voice-related projects, capacity planning, and process improvements.
  • Ensuring regulatory compliance and maintaining detailed technical documentation.
  • Providing on-call support during trading hours and scheduled maintenance windows.

Required Skills and Qualifications:

The ideal candidate will possess:

  • 10+ years of technical support experience in trader voice, with deep hands-on expertise in IPC Unigy.
  • 5+ years in financial trading environment.
  • Familiarity with Cloud9, Speakerbus, NICE/Verint, and Unified Communications (Teams, WebEx).
  • Strong knowledge of SIP, VoIP, telephony systems, and network fundamentals (TCP/IP, VLANs, QoS).
  • Proven ability to manage critical incidents and lead technical teams under pressure.
  • Excellent communication and stakeholder management skills.
  • Willingness to travel regionally and support during off-hours as needed.

Benefits:

The successful candidate can expect:

  • A challenging and rewarding role in a dynamic industry.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Competitive compensation package.

Others:

Please note that only shortlisted candidates will be notified/contacted.

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