Excellent Customer Experience Coordinator Opportunity

1 week ago


Singapore beBeeCustomer Full time

Job Overview

A Customer Service Representative plays a pivotal role in ensuring seamless customer experiences and efficient resolution of logistical issues.

Main Responsibilities

  • Customer Liaison: Act as the primary point of contact for customers, providing timely updates and resolving shipment-related concerns.
  • Freight Coordination: Handle end-to-end freight processes, including booking, documentation, and delivery coordination.
  • Document Management: Prepare and verify shipping documents to ensure accuracy and compliance with customs regulations and company policies.
  • Process Improvement: Identify operational inefficiencies, address them, and suggest enhancements to improve service quality and efficiency.
  • Commercial Support: Assist with quote preparation, rate inquiries, and support the sales team as needed.

Key Requirements

  • Essential Skills & Competencies: Possess strong communication skills, be customer-focused, and have a drive to improve. Knowledge of freight documentation, customs regulations, and industry best practices is essential.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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