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Customer Experience Coordinator

2 weeks ago

Singapore beBeeLogistics Full time $4,000 - $6,000
Job Title: Customer Service Officer

We are seeking a highly organized and customer-focused Customer Service Officer to join our team.

Job Description:

The ideal candidate will be responsible for providing exceptional customer service, arranging import/export documentation and processes, preparing shipping documents, and coordinating with warehouse teams.

  • Coordinate with warehouse teams to prepare export/import shipments, including cargo pickup, shipping marks, and barcode labeling.
  • Handle customer inquiries or complaints in a professional and timely manner.
  • Prepare and send necessary information and documentation to clients, agents, and shipping companies accurately and on time.
  • Liaise with agents and shipping companies to ensure smooth operations.
Requirements:

To be successful in this role, you will need:

  • Minimum GCE N or O level/Diploma in any discipline.
  • A responsible and positive attitude, with the ability to work independently and as part of a team.
  • Preferably, experience in logistics/shipping/freight forwarding.

As a Customer Service Officer, you will play a vital role in ensuring our customers receive excellent service and support. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.