Customer Experience Assistant

**Assistant Customer Experience Manager**: - 25 Sep 2024 **Assistant Customer Experience Manager** The Assistant Customer Experience Manager ensures that all the facility management and operations in our organization are carried on in an efficient, professional and cost-effective way at the same time delivering a high level of excellence customer...

Key Responsibilities Develop and execute the strategic vision and direction for the team, ensuring that customer and organisational service needs are met. Improve the customer service experience by creating engaging and effective processes, policies and standards, and establishing performances metrices for the team. Develop and implement methods to record,...

**Main Duties & Responsibilities** - Manage and streamline processess for Customer Relations Management (CRM) system for Contact Centre. - Support Customer Experience Manager in Contact Centre operations and manage Customer Service Assistants to support Contact Centre roles and responsibilities. - Train a team of Customer Service Assistants to maintain and...

The Boutique Group of Companies comprises of four companies established in Singapore: **Responsibilities**: Boutique Education - Using in-house system to schedule classes, change appointments - Schedule Assessments for potential students - Maximise the tutors’ schedules to ensure they are hitting their target number of class per week - Ensure the CRM...

**Who we are looking for**: Are you a flexible and passionate personnel with a positive attitude? If so, you might be a great fit for our company. We are a successful start-up and running the biggest indoor children playground in Singapore, with room for growth and we are looking for an Customer Experience Executive to support the playground day-to-day...

**The Responsibilities**: - To oversee/manage all incoming after Sales Service escalations. - Improve Customer Service level. - Train new staffs on Customer handling skill sets. - Handled all completed surveys, analysis and assist all complaints customers when needed. Respond within one working day, to come out with a solution (swap/refund). **The...

**Job Highlights**: - Culture of freedom with responsibility & empowered to impact - Open book management - Healthy Lifestyle Benefits & Long Service Award **Scope**: - Resolve customer issues and complaints professionally in a quick, efficient manner. - Maintain effective communication with all related departments to ensure smooth service delivery. -...

**Responsibilities**: - Greet and assist showroom visitors in a friendly and professional manner. - Understand customer needs and direct them to the appropriate sales consultant. - Ensure showroom is customer-ready and presentable at all times. - Collect and relay customer feedback for continuous improvement. - Support sales teams in enhacing customer...

**Responsibilities**: - Resolve customer issues effectively, ensuring a high level of satisfaction - Manage customer expectations by communicating clearly and professionally - Maintain a thorough understanding of our services and offerings to assist customers effectively - Collaborate with internal teams to address customer feedback and improve processes -...

**Customer Experience Team Lead** The Customer Experience (CX) Team Lead role is to mentor and train the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved. **About Core...