Assistant Director, Customer Experience
5 days ago
Key Responsibilities Develop and execute the strategic vision and direction for the team, ensuring that customer and organisational service needs are met. Improve the customer service experience by creating engaging and effective processes, policies and standards, and establishing performances metrices for the team. Develop and implement methods to record, assess and analyse customer feedback and data, to build customer relationships and achieve excellence in customer experience, engagement and loyalty. Develop and execute initiatives, including assessing training needs and implementing programmes to build service culture and capability within PCF. Establish protocols and procedures relating to how PCF should relate to, engage and assist customers. Oversee and coordinate cross-functional resolutions for complex issues and concerns. Lead, mentor and motivate the customer service team. Keep ahead of industry developments, recommend updates and expansions to technology, equipment and policies that will lead to improvements in customer experience. Undertake any other adhoc duties or projects as assigned. Job Holder Requirements Experience: At least 12-15 years of working experience in customer service environment Other Knowledge / Skills / Attributes: Proven experience handling escalations and resolving issues independently. Strong leadership and people management skills; extensive experience of running operational customer service teams and call centres Able to multitask, perform highly unstructured tasks and work with teams of people both inside and across different business units. Able to interpret and analyse available data in order to recommend and develop improvement strategies Possess excellent written and oral English language and negotiation skills. Being effective bilingual in a second language would be an added advantage Proficiency in customer service software or CRM systems Possess a positive attitude, cheerful disposition and good interpersonal skills to work with different stakeholders from across the organisation Where required, be able to work occasionally after office hours and some weekends to support events or tight deadlines Please send your resume to indicating current and expected salary. We regret that only shortlisted candidates will be notified. In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful). #J-18808-Ljbffr
-
Director of Customer Experience
1 week ago
Singapore OutChain Solutions Full time**Director (Customer Experience)** - **This Director (Customer Experience) opportunity is a broad and diverse job opportunity in one of Singapore’s most exciting robotics startup businesses. The role is responsible for all client facing, commercial interactions. Such interactions cover Marketing, Sales and Customer Success/Account...
-
Customer Experience Director
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $12,000 - $19,000 Per Month **Date Posted** 18 minutes ago Additional Details **Job ID** 80248 **Job Views** 1 **Job Description**: Roles & Responsibilities The Customer Experience Director at Sephora SEA is the custodian of incredible customer service and the driver of...
-
Senior Manager, Customer Experience
1 week ago
Singapore NTUC First Campus Full timeOverview Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by the Business Operations Department. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer...
-
Singapore BGRS Full timeWho is BGRS? At BGRS, we move the people that move the world, enabling opportunities by connecting people and places. We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment,...
-
Singapore BGRS Full timeWho is BGRS? At BGRS, we move the people that move the world, enabling opportunities by connecting people and places. We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment,...
-
Customer Experience
4 days ago
Singapore Stranger Soccer Full timeCalling all truly AWESOME peopleAbout Stranger SoccerStranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football...
-
Customer Experience
2 days ago
Singapore Stranger Soccer Full time $7,200 - $9,600 per yearCalling all truly AWESOME peopleAbout Stranger SoccerStranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football...
-
Customer Support Director
1 week ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeOur customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...
-
Singapore Cisco Systems Full time**What You’ll Do** Cisco’s Customer Experience (CX) organization is reformulating how Cisco thinks about accelerating customers through the adoption lifecycle across Cisco’s entire portfolio of products and services. This is a time of unprecedented change both within CX and at Cisco - and we’re looking for top talent who seek out challenges, succeed...
-
Senior Manager, Customer Experience
3 days ago
Singapore NTUC First Campus Full timeReporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer experiences....
