Customer Experience Executive
1 day ago
**Responsibilities**:
- Resolve customer issues effectively, ensuring a high level of satisfaction
- Manage customer expectations by communicating clearly and professionally
- Maintain a thorough understanding of our services and offerings to assist customers effectively
- Collaborate with internal teams to address customer feedback and improve processes
- Document customer interactions and maintain accurate records in our system
- Assist in identifying trends in customer inquiries to help improve service delivery
- Uphold our commitment to transparency and knowledge sharing in all customer interactions
- Any other ad-hoc tasks as assigned by the Company
**Requirements**:
- Diploma or equivalent qualification; fresh graduates are welcome to apply
- Strong verbal and written communication skills in English
- Customer-focused attitude with a genuine desire to help others
- Ability to remain calm and professional when handling customer inquiries or complaints
- Basic problem-solving skills and willingness to learn how to resolve customer issues effectively
- Organized and detail-oriented, with the ability to document interactions accurately
- Able to multitask and manage time effectively in a fast-paced environment
- A team player who can collaborate well with others and take constructive feedback
- Eagerness to learn about company products, services, and internal processes
- Proficiency in Microsoft Office or Google Workspace; familiarity with customer support tools is a plus
- **Able to work on the weekends (on a shift schedule)
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