Regional Insights Manager

Overview
Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us
For more than 150 years, Fonterra farming families have brought the goodness of natural dairy to people all over the world. We're a farmer-owned Co‐operative based in Aotearoa New Zealand. Made up of thousands of farming families and employees all working together for better. As a Co‐operative we know the value of coming together to achieve a common purpose. We want to be the source of the world’s most valued dairy, working with our farmer shareholders and customers to provide trusted, high‐quality dairy nutrition for generations to come.
Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co‐op, ensuring that no matter what business unit or stage of life you’re in, there’s a good chance we’ve got something to suit.
He kupu mō mātou | About us
Fonterra Foodservice is part of a global Co‐operative, bringing the goodness of natural dairy to food professionals and businesses across the world.
Our Foodservice business is dedicated to supporting chefs, bakers, and foodservice operators with innovative dairy solutions and world‐class brands – Anchor Food Professionals. We partner closely with our customers to understand their needs, deliver tailored products, and help them create exceptional food experiences. As a Co‐operative, we believe in coming together to achieve a common purpose—making a positive impact in kitchens and communities everywhere.
At Fonterra Foodservice, we value inclusion, collaboration, and continuous improvement. We are committed to growing our people and supporting their career journeys, ensuring everyone has the opportunity to contribute and thrive in a dynamic, global environment.
Mō tēnei tūranga | About the opportunity
We are excited to announce a high‐impact opportunity for an
Insights Manager
to join our Global Food Service team in the Southeast Asia region. In this pivotal role, you will ensure that regional market, customer, and consumer insights inform the strategic and commercial decisions of our business. You’ll generate timely, actionable insights that support product innovation, category strategy, brand development, and commercial activation. As a connector between the global insights function and regional stakeholders, you will play a central role in shaping innovation relevance and commercial impact at the regional level.
The role is expected to be based in Singapore or Malaysia, with final location to be determined.
Accountabilities
Develop and execute regional insight plans aligned to business priorities, managing initiatives from customer interviews to formal research studies.
Deliver actionable insights to support product development and commercial decision‐making, presenting findings in accessible and impactful ways.
Act as the regional insights partner to cross‐functional teams, embedding insights into key processes and decisions.
Monitor the regional competitive landscape and market dynamics, synthesising data to provide timely intelligence.
Contribute to the global insights agenda and capability building, sharing best practices and supporting the development of shared tools and reporting methods.
Additional accountabilities
Customer Needs/Experience Research: Provide thought leadership, Foodservice customer insights strategy, and oversight for best practice methods and tools that enable strategic insight into customer segments, trends, needs, and expectations.
Marketing Impact Assessment: Define appropriate metrics, assess activities, and recommend improvements based on metrics and analyses.
Information and Business Advice: Provide specialist advice on the interpretation and application of insights policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
Data Collection and Analysis: Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature.
Insights and Reporting: Establish business‐critical strategies to create, present, and communicate high‐impact data and analytics insights and recommendations to critical internal and external stakeholders.
Mōu | About you
You are an analytical, collaborative, and strategic thinker with a passion for transforming data into actionable business insights. You thrive in a dynamic, cross‐functional environment and have a proven ability to influence decision‐making at all levels.
Other key attributes include:
Proven leadership in customer needs research spanning B2B, customer, consumer and marketing impact evaluation.
Extensive experience across quantitative, qualitative, and customer experience methodologies.
Skilled in navigating complexity, applying business insight, thinking strategically, communicating with clarity, and fostering collaboration
Delivers expert insights and authoritative recommendations, resolving complex queries with confidence.
Skilled in gathering, analysing, and presenting data‐driven stories that influence stakeholders and drive impact.
Brings advanced capability across planning, commercial thinking, digital tools, market analysis, and compelling presentations.
Qualifications & Experience
Master’s degree or equivalent (Level 7 education).
Over 10 years of broad and deep experience in insights, research, or related fields.
6–10 years of managerial experience, including planning and managing resources within a policy framework.
Ngā Uara | Our Values
We live our values every day—Good Together, Better Every Day, and Every Drop Counts. They are for everyone and guide how we show up for each other, our farmers, and our communities.
Tā mātou oati | Our Commitment to You
We care for our people globally. Our comprehensive benefits support your well‐being, development, and work‐life balance:
Fair and equitable pay
Health and well‐being programs (medical, mental health support)
Professional development opportunities
Career growth support
Work‐life balance options (flexible/hybrid working where possible)
Employee recognition
Support for community involvement and cultural connection
To learn more, visit Fonterra Careers
Ngā Mahi | A Career of Opportunities
At Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co‐operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.
Tātou Tātou | Join Us
Does this sound good to you? Come join our whānau - bring your whole self, and let’s solve for better together. You, me, us together, Tātou, tātou.
He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.
Inclusion is key to our Co‐operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.
We welcome applications from all backgrounds. Even if you don't meet every requirement listed, we encourage you to apply; we value potential and growth.
If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.
Applications close at midnight on
3 October 2025
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