Insights Manager

Regional Insights Manager (Foodservice) - SEA
Join to apply for the
Regional Insights Manager (Foodservice) - SEA
role at
Fonterra
Fonterra Foodservice is part of a global Co‐operative, bringing the goodness of natural dairy to food professionals and businesses across the world. Our Foodservice team supports chefs, bakers, and foodservice operators with innovative dairy solutions and world‐class brands, including
Anchor Food Professionals . We are committed to growing our people and fostering inclusion, collaboration, and continuous improvement.
The role is a high‐impact opportunity for an
Insights Manager
to join our Global Food Service team in the Southeast Asia region. You will ensure regional market, customer, and consumer insights inform strategic and commercial decisions, generate timely, actionable insights to support product development, category strategy, brand development, and commercial activation, and act as the regional insights partner to cross‐functional teams to embed insights into key processes and decisions.
The role is expected to be based in Singapore or Malaysia, with final location to be determined.
Accountabilities:
Develop and execute regional insight plans aligned to business priorities, managing initiatives from customer interviews to formal research studies.
Deliver actionable insights to support product development and commercial decision‐making, presenting findings in accessible and impactful ways.
Act as the regional insights partner to cross‐functional teams, embedding insights into key processes and decisions.
Monitor the regional competitive landscape and market dynamics, synthesising data to provide timely intelligence.
Contribute to the global insights agenda and capability building, sharing best practices and supporting the development of shared tools and reporting methods.
Additional accountabilities:
Customer Needs/Experience Research: Provide thought leadership and oversight for customer insights strategy and best practices.
Marketing Impact Assessment: Define metrics, assess activities, and recommend improvements based on analyses.
Information and Business Advice: Provide specialist guidance on insights policies and issue resolution.
Data Collection and Analysis: Make authoritative recommendations with significant business impact.
Insights and Reporting: Create and communicate high‐impact data and analytics insights to stakeholders.
You are analytical, collaborative, and strategic, with a track record of translating data into actionable business insights in a dynamic, cross‐functional environment.
Other key attributes include:
Proven leadership in customer needs research spanning B2B, customer, consumer, and marketing impact evaluation.
Extensive experience across quantitative, qualitative, and customer experience methodologies.
Strong ability to navigate complexity, think strategically, communicate clearly, and foster collaboration.
Delivers expert insights and authoritative recommendations and presents data‐driven stories to influence decisions.
Capability across planning, commercial thinking, digital tools, market analysis, and compelling presentations.
Qualifications & Experience
Master’s degree or equivalent (Level 7 education).
Over 10 years of experience in insights, research, or related fields.
6–10 years of managerial experience, including planning and managing resources within a policy framework.
We value inclusion and encourage applications from diverse backgrounds. Applications close at midnight on 3 October 2025.
Note:
We have not authorized any recruitment agencies to represent this role at this time.
Seniority level : Mid‐Senior level
Employment type : Full‐time
Job function : Research
Industries : Dairy Product Manufacturing
For more information, visit
Fonterra Careers .
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