Workplace Experience Coordinator

3 days ago

Singapore CBRE Full time

Workplace Experience Coordinator

Job ID

Posted

04-Jul-2025

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Singapore - Singapore

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

  • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.

  • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

  • Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.

  • Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

  • Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.

  • Review customized client materials to ensure they follow brand guidelines.

  • Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.

  • Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.

  • Follow specific directions as given by the manager and work under minimal supervision.

  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent.

  • Impact own team and other teams whose work activities are closely related.

  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.

  • Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

  • Minimum Diploma in any field with 3-4 years of job-related experience.

  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.

  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

  • Advanced organizational skills with an inquisitive mindset.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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