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Operations Manager, Asia Pacific Insurance Operations Group
1 week ago
Operations Manager, Asia Pacific Insurance Operations Group
Take the next step in your career with us .
Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.
We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.
Our people are our most important asset, and we are very proud of the quality of our team members.
Job Summary:
This job involves oversight of insurance policy administration to ensure effective and timely processing of new, renewal and endorsement business. You will lead a team, identify, and implement opportunities for efficiency improvements and manage the quality and service levels. You will utilize your knowledge of operational systems, workflow processes and policies Terms and Conditions to ensure support of client service expectations, continuous improvement and overall efficiency. You should have a good understanding of insurance distribution channels, the various tools utilized by distributors and the process interaction among insurer, customer/distributor and offshore team.
Job Duties:
Assist underwriters to process their business in policy administration systems by working closely with the rest of the Middle Operations team and outsourced service provider.
Work with underwriters to understand their needs and translate those needs into tasks which can be supported by the operations team.
Assist underwriters with broker/intermediary interactions and reporting needs.
Ensure that the team meets and possibly exceeds service levels.
Work closely with different stakeholders to ensure Operations supports all administrative activities.
Manage customer interactions in an efficient, courteous and timely manner.
Provide constructive feedback to improve individual and group performance of the operations team.
Understand management reporting, information flow and organizational planning.
Work in close coordination with outsourced service provider to effectively transition, train and ensure accountability of their deliverables.
Provide support in projects for efficiency improvements as well as business needs.
Essential Requirements:
Matriculated or above.
Around 5 - 8 years of experience of having worked and led teams in the area of insurance policy administration.
Experience with managing projects will be considered favourably.
Breadth and depth of general insurance business.
Excellent communication skills both spoken and written to work closely with a diverse and regionally dispersed team.
Excellent interpersonal skills and a collaborative management style.
Open to direction and collaboration and commitment to get the job done.
Self-motivated, flexible, independent, responsible, and able to work under pressure.
Excellent computer skills and proficient in Excel, Word, Outlook and PowerPoint.
Working at Allied World
Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:
Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
A manager who will help you build your career through a structured coaching program
Access to a full suite of learning and development tools and resources
Global Presence
We are headquartered in Bermuda, with offices in multiple locations globally.
Our Business
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001.
Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to any characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.
To learn more, visit awac.com, or follow us on social media.
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