Application Support Specialist

4 days ago


Singapore Tata Consultancy Services Full time

Overview L2 technicians handle escalated tickets from L1, perform in-depth troubleshooting, and work closely with development and engineering teams when needed. Responsibilities Provide L2 technical support following L1 escalations. Perform in-depth troubleshooting and issue diagnosis. Collaborate with development and engineering teams as needed. Required Skills & Experience 5+ years of experience in application support or software engineering. Experience in providing L1 & L2 technical support in Banking (Trading Application/Product)Strong experience with Unix/Linux commands and shell scripting. Experience working with relational databases ( Microsoft SQL Server, Oracle Database & PL/SQL ). Working knowledge of Java, Spring, REST APIs, and SQL . Good understanding of microservices architecture and web application troubleshooting . Familiarity with CI/CD tools (Jenkins, Git, Maven)and deployment practices. Experience working with Control-M tool. An understanding of the ITIL framework and processes for Incident, Problem, Change management. Added advantage if working on Cloud Environments /GCP . Knowledge / experience in supporting trading applications. Seniority level Mid-Senior level Employment type Contract Job function Design Industries Banking #J-18808-Ljbffr



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