Front Desk Receptionist

19 hours ago


Singapore LJ DANCE & ART STUDIO PTE. LTD. Full time

Position: Front Desk Receptionist – Dance Studio Location: Near , Orchard Road, Singapore Employment Type: Full-Time / Part-Time (to be discussed)About Us We are a dynamic and growing dance studio located in the heart of Orchard Road. Our studio offers a range of classes and workshops for all levels, and we pride ourselves on creating a welcoming, professional, and inspiring environment for our students and staff. Job Responsibilities Administrative & Customer Service Greet and assist all visitors (students, parents, guests) warmly, ensuring a professional and friendly first impression. Handle inquiries via phone, WhatsApp, and other online platforms; provide accurate information on classes, pricing, and ongoing promotions. Manage studio appointment bookings and trial class arrangements via phone or WeChat. Build strong rapport with students and parents; aim to remember names of regular students to foster a friendly atmosphere. Address and resolve basic complaints or suggestions and escalate important feedback to the studio manager. Maintain cleanliness and organization of the reception area, lounge, and studio spaces. Check and tidy the studio between classes when there are breaks in the schedule. Class & Membership Management Handle new member sign-ups, input information accurately, and manage class credits. Send class reminders, take attendance, and confirm attendance numbers with instructors. Publish class sign-up lists; inform instructors and students if classes need to be canceled due to low attendance. Encourage inactive students to return and update records for long-term absences or membership freezes. Promote renewals for students with fewer than 2 remaining classes. Explain membership options, pricing packages, and promotions to new and existing students. Process payments via cash, card, PayNow, and record all transactions accurately. Daily Operations Support Assist instructors with video recording of the final routine for each class and send videos to students promptly. Support social media operations – help post updates on WeChat Moments and Xiaohongshu (RED). Regularly check and organize studio inventory; ensure essentials like tissues and drinks are well-stocked. Keep receipts for all studio-related purchases for reimbursement purposes. Requirements Friendly, professional, and proactive with strong communication skills Comfortable in a fast-paced, customer-facing environment Detail-oriented and organized Able to work evenings and weekends when classes are scheduled Experience in front desk, customer service, or admin roles is a plus Proficient in Chinese (Mandarin) is required, as many clients communicate in Chinese #J-18808-Ljbffr



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