
Community Lead
4 days ago
Position Type: Full Time
Reports To: Studio Manager
THE JOB IN A NUTSHELL
Our Community Leads (CLs) are the first and last interaction clients have with our brand, making them a vital part of the Yoga Movement experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.
A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.
CUSTOMER SERVICE & ENGAGEMENT (30%)
This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.
- Be an expert on our class schedules, offerings, studio policies, and promotions.
- Proactively engage with clients to understand their needs and offer suitable membership options.
- Handle client
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