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Community Lead

2 weeks ago

Singapore JLL Full time

**JLL empowers you to shape a brighter way**.

**Community Lead**

**Work Dynamics - Integrated Facilities Management**

The Community Lead will be part of the wider Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.

**Duties & responsibilities**

**Client Engagement**
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees and key stakeholders
- Embed in the FM team a culture of empowerment, engagement and fulfilment
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services

**Communication**
- Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters and other communication channels.
- Create, manage JLL profile within the client account
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships

**Event Management**
- Formulate a monthly calendar of events and implementation plan
- Build and maintain Standard Operating Procedures
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Providing outstanding customer service and organize memorable events that exceeds client expectations
- Propose ideas to improve event and service quality
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with client, team and vendors
- Develop and manage the vendor network

**Experience**
- More than 5 years’ event management or front of house experience in the hospitality or real estate industry
- Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
- Excellent time management and communication skills
- Sales skills and ability to build productive business relationships
- Ability to manage multiple projects independently
- MS Office proficiency

**Task Skills**
- Project management.
- Planning and organizing.
- Strong social media literacy
- Customer relationship management

**Personal Skills**
- Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
- Confident, friendly & engaging
- Strong drive and persistence to achieve results
- Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

**Location**:
On-site -Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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