Community Lead

7 days ago

Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Community Lead - Facilities Operations
Work Dynamics - Integrated Facilities Management
Role Summary
The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with The Client's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with The Client's core values of collaboration, respect, and customer focus.
Duties & responsibilities
Vendor & Team Oversight
  • Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.
  • Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.
  • Foster a supportive, mentoring approach with team members - proactively teaching, guiding, and building their confidence through on-the-job support.
  • Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.
Client Engagement & Relationship Management
  • Create a fun and impactful client engagement strategy
  • Engage with all guests, employees and key stakeholders
  • Embed in the FM team a culture of empowerment, engagement and fulfilment
  • Work with relevant parties on space management through data analytics
  • Develop client support/feedback initiatives e.g. FAQ
  • Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services
  • Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.
  • Support Client's workplace culture through seamless coordination of events, meetings, and site experiences.
Communication
  • Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.
  • Liaison with JLL team and client on soft service delivery
  • Share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.
  • Create, manage JLL profile within the client

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